Collection of 13 inspiring short films that tell a story that moves us to challenge ourselves, be respectful of and help others. View some of these high definition films-you won't be disappointed!
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Customer Service Associates that show respect by paying attention to cultural issues are an asset to their company!
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Ensure that your staff members that deal with customers learn the key skills, techniques and behaviors of selling.
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Assertiveness does not conflict with listening and accepting the views of others such as colleagues or customers and is more likely to lead to a satisfactory solution to any problem.
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The Vermont Bear Company customer service story
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Internal Customer Service- Classic Award Winner!
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Customer Service skills for associates working in a casino environment.
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Short clip that can be used for many situations where we think we know all the facts but do we?
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Workshop training on achieving 100% quality the first time. Award Winning Classic introducing process management.
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Wonderfully humorous meeting opener about customer service that is a perfect starting point for workshops to improve customer service at your organization!
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Workshop focusing on problems employee has with customer service skills without experience in the customer service zone! This lack of experience can be pretty scarry!
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Customer service in a healthcare environment
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Upliting true story of young Darius West and eleven of his best friends that take on the challenge to travel across the country on their mission to raise awareness and funds to support muscular dystrophy research.
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This program for retail customer service addresses how to respond properly when a customer is upset, angry and difficult to serve.
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Strategies for handling difficult patient behavior.
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Handling difficult customers is a learned process. This excellent training program helps with the ALERT method.
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Part of the Respectful Workplace Series focusing on dealing with hostile situations during a customer service interaction. Excellent vignettes to provide a vivid look at problems that arise with angry customers.
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Tom Peters explores what he calls one of the most promising untapped economic opportunities. Excellent workshop with Tom Peters on DVD.
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The Four Seasons Restaurant in New York City is well known for excellent customer sevice. This program takes us behind the scenes to see how they achieve their 5 Star reputation.
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Patrick Lencioni provides a practical approach to achieving client loyalty and trust. Service firms that practice the naked approach will find it easier to retain clients.
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Best Seller! This wonderful film on customer service provides a unique view of how to please your customers!
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Award winning training workshop for customer service skills has been newly revised to give a fresh perspective on customer service.
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If people like you, they'll see the BEST in you, if they don't they tend to see the WORST!
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Nick Boothman uses real world healthcare scenarios to demonstrate the importance of realationships built on trust with those we serve.
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Features John Cleese - very humorous sketches on face to face customer service training workshop on how NOT to treat your customers. Perfect for front line staff.
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Training workshop with DVD to improve Internal Customer Service! The vitality of an organization is so dependent on the respect and support that each employee provides. Silos, in-fighting and competition from within destroys more than just morale.
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Award Winning true story of Customer Service that celebrates the power of personal customer service delivered from the heart. Based on the book by Barbara Glazer.
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"Leaders are those who SERVE the people who SERVE the customer" Leadership Pickles encourages management to pay attention to their staff...by giving them those "inspiring pickles".
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