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Customer Service

Good customer service whether internal or external is key to the health of any business. We offer a complete line of training programs to address each and every area of customer service including on the phone for customer service representatives ( CSR's).
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Art of Selling
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Art of Selling
Ensure that your staff members that deal with customers learn the key skills, techniques and behaviors of selling.
Excellent customer service also involves being sensitive to cultural issues.
5 Values of Great Customer Service
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5 Values of Great Customer Service
Customer Service Associates that show respect by paying attention to cultural issues are an asset to their company!
Assertiove behavior means saying what mean in ways that are direct, honest and appropriate.
Assert Yourself: Learning to be Assertive
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Assert Yourself: Learning to be Assertive
Assertiveness does not conflict with listening and accepting the views of others such as colleagues or customers and is more likely to lead to a satisfactory solution to any problem.
Bear Essentials of Business
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Bear Essentials of Business
The Vermont Bear Company customer service story
Boomerang explains the Reciptrocity Urge
Boomerang!
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Boomerang!
We explore the benefits of returning favors and good will to others in this animated training video on the reciprocity urge!.
But I Don't Have Customers
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But I Don't Have Customers
Internal Customer Service- Classic Award Winner!
Customer Service Training for the Gaming Industry
Casino
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Casino
Customer Service skills for associates working in a casino environment.
Quality improvement process training workshop with DVD.
Customer Is Always Dwight
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Customer Is Always Dwight
Workshop training on achieving 100% quality the first time. Award Winning Classic introducing process management.
Perfect meeting opener to use when thanking your team for delivering great customer service.
Customer Service To The Rescue
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Customer Service To The Rescue
Wonderfully humorous meeting opener about customer service that is a perfect starting point for workshops to improve customer service at your organization!
For all employees having customer contact especially those who are inexperienced in customer care.
Customer Service Zone
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Customer Service Zone
Workshop focusing on problems employee has with customer service skills without experience in the customer s4ervice zone! This lack of experience can be pretty scary!
Customer Service: Natural As Child's Play
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Customer Service: Natural As Child's Play
Customer service in a healthcare environment
Dealing with Difficult Customers
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Dealing with Difficult Customers
This program for retail customer service addresses how to respond properly when a customer is upset, angry and difficult to serve.
Strategies for handling difficult patients.
Difficult Behavior: Breaking Through
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Difficult Behavior: Breaking Through
Strategies for handling difficult patient behavior.
Help your staff deal with angry customers with thistraining program.
Difficult Customer ALERT
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Difficult Customer ALERT
Handling difficult customers is a learned process. This excellent training program helps with the ALERT method.
Training program with video to improve handling of highly charged customer interactions.
Diffusing Hostility Through Customer Service
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Diffusing Hostility Through Customer Service
Part of the Respectful Workplace Series focusing on dealing with hostile situations during a customer service interaction. Excellent vignettes to provide a vivid look at problems that arise with angry customers.
Create a sense of WOW! with your corporate marketing efforts with this wonderful workshop hosted by Tom Peters.
Everything is Design
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Everything is Design
Tom Peters explores what he calls one of the most promising untapped economic opportunities. Excellent workshop with Tom Peters on DVD.
Five Star Teamwork
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Five Star Teamwork
The Four Seasons Restaurant in New York City is well known for excellent customer sevice. This program takes us behind the scenes to see how they achieve their 5 Star reputation.
Getting Naked: a Business Fable About Shedding the Three Fears that Sabotage Client Loyalty
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Getting Naked: a Business Fable About Shedding the Three Fears that Sabotage Client Loyalty
Patrick Lencioni provides a practical approach to achieving client loyalty and trust. Service firms that practice the naked approach will find it easier to retain clients.
Keeping your customers happy and coming back.
Give 'em the Pickle
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Give 'em the Pickle
Best Seller! This wonderful film for customer service provides a view of how to please your customers!
All time best seller for customer service
Guest, The !
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Guest, The !
Award winning training workshop for customer service skills has been newly revised to give a fresh perspective on customer service.
Communicating with customers in a positive way is vital
How To Connect in Business in 90 Seconds or less... with Nicholas Boothman
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How To Connect in Business in 90 Seconds or less... with Nicholas Boothman
If people like you, they'll see the BEST in you, if they don't they tend to see the WORST!
How to Lose Customers Without Really Trying!
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How to Lose Customers Without Really Trying!
Features John Cleese - very humorous sketches on face to face customer service training workshop on how NOT to treat your customers. Perfect for front line staff.
Inside Information- A Silo Buster's Guide to Internal Customer Service!
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Inside Information- A Silo Buster's Guide to Internal Customer Service!
Training workshop with DVD to improve Internal Customer Service! The vitality of an organization is so dependent on the respect and support that each employee provides. Silos, in-fighting and competition from within destroys more than just morale.
Johnny The Bagger- A True Customer Service Story
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Johnny The Bagger- A True Customer Service Story
Award Winning true story of Customer Service that celebrates the power of personal customer service delivered from the heart. Based on the book by Barbara Glazer.
Supervisors need to learn how to recognize and reward good employees.
Leadership Pickles
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Leadership Pickles
"Leaders are those who SERVE the people who SERVE the customer" Leadership Pickles encourages management to pay attention to their staff...by giving them those "inspiring pickles".
Life Is Good and Work Can Be Too!
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Life Is Good and Work Can Be Too!
In this video case study program, you hear from the Life Is Good Company employees managers and customers. This is an upbeat program that is sure to inspire your workforce to be more positive at work each day
Life Lessons Series
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Life Lessons Series
Six Part Series on Leadership, Motivation, Change, Teamwork, Values & Ethics & Customer Serivce
Life's Lessons- Customer Service
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Life's Lessons- Customer Service
This short meeting opener would be a perfect way to start your meetings on customer service improvement!
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