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This funny and motivational series will add laughter to your sessions and motivate your teams to better service and success.
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Keep your guests coming back! The level of your customer care response is vital to your reputation and repeat clients and referrals. Make sure all your employees have the Right Words At The Right Time.
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Collection of inspiring short films, each a poignant story that moves us to challenge ourselves, be respectful of and help others.We encourage you to take a moment and view some of these films-you won't be disappointed!
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Customer Service Associates that show respect by paying attention to cultural issues are an asset to their company!
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A Complaint is a Gift animated story reveals that the only way to have your company stand out among the many companies that do exactly the same thing is to treat your customers and their complaints too as though they are "one in a million"!
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Ensure that your staff members that deal with customers learn the key skills, techniques and behaviors of selling.
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It’s sad but true; one or more “bad apples” can spoil a bunch of your best performers or undermine your organizational culture. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenari
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The Vermont Bear Company customer service story
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Body Language our unspoken language. How do others "read" the subtle signs that betray our true emotions? Peter Clayton offers 7 key learning points to recognize the unspoken signals.
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This best selling program teaches employees to respect Internal customers as if they were paying clients. By asking questions, listening and keeping your word a positive and productive work environment is achieved.
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Customer Service skills for associates working in a casino environment.
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Short clip that can be used for many situations where we think we know all the facts but do we or also for achieving our goals.
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How do the best companies in America build World Class Customer Service? The case studies in this program give us an inside look into how they do it.
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Loyal, happy customers and clients are the reason for your success. The best customer service you can provide is how they get that way!
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Long Term care facilities benefit from this new program to improve the customer care they provide for their residents.
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Wonderfully humorous meeting opener about customer service that is a perfect starting point for workshops to improve customer service at your organization!
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Workshop focusing on problems employee has with customer service skills without experience in the customer service zone! This lack of experience can be pretty scarry!
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Customer service in a healthcare environment
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Customer Service excellence how to program showing how to be pro-active with customers and make them feel like "royalty".
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Upliting true story of young Darius West and eleven of his best friends that take on the challenge to travel across the country on their mission to raise awareness and funds to support muscular dystrophy research.
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In order to succeed, organizations need to cultivate leaders at all levels. What are the key leadership skills necessary for success?
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Strategies for handling difficult patient behavior.
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Handling difficult customers is a learned process. This excellent training program helps with the ALERT method.
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New series focusing on difficult situations and communication in the workplace.
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Part of the Respectful Workplace Series focusing on dealing with hostile situations during a customer service interaction. Excellent vignettes to provide a vivid look at problems that arise with angry customers.
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