One hundred effective selling games and contests to motivate your sales teams to outsell each other and grow your profits.
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Motivational series aimed at creating a positive culture in your workplace. Inspire a positive attitude in everyone! For internal/external customers, diversity and respect, relieving stress for health care professionals and communication improvement.
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What Do You See? highlights the importance of seeing every patient as an individual, interacting with them and treating them with compassion.
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Body Language our unspoken language. How do others "read" the subtle signs that betray our true emotions? Peter Clayton offers 7 key learning points to recognize the unspoken signals.
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Gary Vaynerchuk provides insight how companies can use social media platforms toprovide personal attention to their customer base.
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The face of the company is often the Receptionist. This program will help your front line to your clients, polish the skills they need to provide a perfect image for your company.
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This book from, Susan Christy, expert in the area of academia customer service and inter-departmental relations strives to help staff and academia work more effectively together.
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This three part series focuses on developing an organization that is recognized for excellence in leadership, teams and customer service. Features US companies well known for their success in these areas.
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In order to succeed, organizations need to cultivate leaders at all levels. What are the key leadership skills necessary for success?
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How do the best companies in America build World Class Customer Service? The case studies in this program give us an inside look into how they do it.
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Inspie your teams to show up for work each day ready to excell in creating positive customer experiences.
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Customer Service program for Healthcare showing turnaround in the way employees treat patients, family and one another.
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When a call is answered at your company are you gaining a customer/client or are you losing them due to poor customer service skills on the phone?
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Getting feedback about poor customer service? Customer Service turnaround in six steps as shown through the efforts at Baptist Health Care can be implemented anywhere.
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Great customer Service Reps know that only one person can deliver great customer service...that is you.
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Customer relations in healthcare reflects on the healthcare facility as a whole. Make sure your employees take time to care with service excellence!
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We're in the Band features The Paperboys a popular folk band. Cameo interviews with the band focusing on teamwork and customer service. Another sure best seller from the Producers of Give 'em The Pickle! and The Guest!
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Customer Service is sometimes more than we realize. This film features a cashier and how her considerate way with her customer is the reason for his store loyalty.
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Customer Service excellence how to program showing how to be pro-active with customers and make them feel like "royalty".
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John Spence provide six core stragies to elevate any business and how to implement them. A perfect resource for business leaders, Awesomely Simple will help you to turn ideas into positive action and achieve lasting business success.
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Real Customer Service Situations for Discussion make up this excellent program to encourage positive attitudes when dealing with the most common yet challenging customer service situations.
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A Complaint is a Gift animated story reveals that the only way to have your company stand out among the many companies that do exactly the same thing is to treat your customers and their complaints too as though they are "one in a million"!
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Service module from the Little Big things Series looks at the service we provide our customers, clients and internally too. We all can improve the level of service our company provides and improve our bottom line in the process by creating customer loyal
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Short clip that can be used for many situations where we think we know all the facts but do we or also for achieving our goals.
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Nick Boothman uses real world healthcare scenarios to demonstrate the importance of realationships built on trust with those we serve.
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A short film depicting the differences in customers in a small restaurant. Our waitress Sally treats all customers with respect.
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Upliting true story of young Darius West and eleven of his best friends that take on the challenge to travel across the country on their mission to raise awareness and funds to support muscular dystrophy research.
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Collection of inspiring short films, each a poignant story that moves us to challenge ourselves, be respectful of and help others.We encourage you to take a moment and view some of these films-you won't be disappointed!
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Randy Pennington's Results Rule! is about getting focused on producing results year after year. Learn how to build a successful culture within your organization by encouraging your workforce to do what's best rather than what's easiest.
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Front of the house employees have the responsibility of providing the best possible service. Perfect for new employee training for receptionist, bell hops, duty manager and food and beverage staff.
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