Customer Service

Customer Service Improvement: Good customer service whether internal or external is key to the health of any business. We offer a complete line of training programs to address each and every area of customer service including on the phone for customer service representatives ( CSR's).
Displaying products 1 - 30 of 93 results
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Right Words At The Right Time- Leisure and Hospitality Version
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Right Words At The Right Time- Leisure and Hospitality Version
Keep your guests coming back! The level of your customer care response is vital to your reputation and repeat clients and referrals. Make sure all your employees have the Right Words At The Right Time.
Barkles Business Series
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Barkles Business Series
This funny and motivational series will add laughter to your sessions and motivate your teams to better service and success.
Customer Service Counts
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Customer Service Counts
Loyal, happy customers and clients are the reason for your success. The best customer service you can provide is how they get that way!
Truly FURRific Customer Service- Barkles Meeting video
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Truly FURRific Customer Service- Barkles Meeting video
A motivating animated meeting opener/ closer or break film to enliven your customer service team!
Right Words-Right Time- Customer Service Recovery- Retail Version
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Right Words-Right Time- Customer Service Recovery- Retail Version
Customer Service Recovery using Best Practices to show customers in a retail setting that We Care, We Understand,You Can Trust Me To Take Care of You.
In Search of Excellence Tom Peters Classic
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In Search of Excellence Tom Peters Classic
Tom Peters Classic based on his book In Search of Excellence showing case studies on what it takes to motivate employees to seek excellence.
Customer Service in Long Term Care: Making It World Class
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Customer Service in Long Term Care: Making It World Class
Long Term care facilities benefit from this new program to improve the customer care they provide for their residents.
Government Customer Service Recovery:Right Words At The Right Time
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Government Customer Service Recovery:Right Words At The Right Time
Customer Service Recovery training for front line Public Service/ Government Employees. Practical training on how to turn a citizen/customer frustration or complaint into understanding and resolution.
Team Spirit: Being an Effective Team Member
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Team Spirit: Being an Effective Team Member
We all work as individuals however each of us is an integral part of a team. Understanding that we are all part of a team is vital to the success of any company.
Switch On! Series Meeting Openers
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Switch On! Series Meeting Openers
Training Sessions Starters aimed at creating a positive culture! Created by psychologist Eve Ash to help people change negative thinking patterns. Positively change your workplace culture and the style of communication.
Retailer's Complete Book of Selling Games and Contests: Over 100 Selling Games for Increasing "On The Floor" Performance
: $22.00
Retailer's Complete Book of Selling Games and Contests: Over 100 Selling Games for Increasing "On The Floor" Performance
One hundred effective selling games and contests to motivate your sales teams to outsell each other and grow your profits.
Body Language at Work Peter Clayton Host
: $495.00
Body Language at Work Peter Clayton Host
Body Language our unspoken language. How do others "read" the subtle signs that betray our true emotions? Peter Clayton offers 7 key learning points to recognize the unspoken signals.
Thank You Economy- Gary Vaynerchuk
: Book
Thank You Economy- Gary Vaynerchuk
Gary Vaynerchuk provides insight how companies can use social media platforms toprovide personal attention to their customer base.
Excellence Files Action Agenda Series
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Excellence Files Action Agenda Series
This three part series focuses on developing an organization that is recognized for excellence in leadership, teams and customer service. Features US companies well known for their success in these areas.
Developing 21st.Century Leaders-Excellence File 103
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Developing 21st.Century Leaders-Excellence File 103
In order to succeed, organizations need to cultivate leaders at all levels. What are the key leadership skills necessary for success?
Creating World Class Customer Service-Excellence File 102
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Creating World Class Customer Service-Excellence File 102
How do the best companies in America build World Class Customer Service? The case studies in this program give us an inside look into how they do it.
It's Showtime: Stew Leonard's Dairy Customer Service
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It's Showtime: Stew Leonard's Dairy Customer Service
Inspire your teams to show up for work each day ready to excel in creating positive customer experiences.
Service Heroes
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Service Heroes
Customer Service program for Healthcare showing turnaround in the way employees treat patients, family and one another.
THANKS-Enlightened Customer Service
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THANKS-Enlightened Customer Service
When a call is answered at your company are you gaining a customer/client or are you losing them due to poor customer service skills on the phone?
Six Steps to Greatness: Customer Service Agenda
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Six Steps to Greatness: Customer Service Agenda
Getting feedback about poor customer service? Customer Service turnaround in six steps as shown through the efforts at Baptist Health Care can be implemented anywhere.
It's Your Call: Remarkable Customer Care on the Phone
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It's Your Call: Remarkable Customer Care on the Phone
Great customer Service Reps know that only one person can deliver great customer service...that is you.
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