Ensure that your staff members that deal with customers learn the key skills, techniques and behaviors of selling.
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Customer Service Associates that show respect by paying attention to cultural issues are an asset to their company!
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Assertiveness does not conflict with listening and accepting the views of others such as colleagues or customers and is more likely to lead to a satisfactory solution to any problem.
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The Vermont Bear Company customer service story
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We explore the benefits of returning favors and good will to others in this animated training video on the reciprocity urge!.
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Internal Customer Service- Classic Award Winner!
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Customer Service skills for associates working in a casino environment.
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Workshop training on achieving 100% quality the first time. Award Winning Classic introducing process management.
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Wonderfully humorous meeting opener about customer service that is a perfect starting point for workshops to improve customer service at your organization!
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Workshop focusing on problems employee has with customer service skills without experience in the customer s4ervice zone! This lack of experience can be pretty scary!
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Customer service in a healthcare environment
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This program for retail customer service addresses how to respond properly when a customer is upset, angry and difficult to serve.
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Strategies for handling difficult patient behavior.
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Handling difficult customers is a learned process. This excellent training program helps with the ALERT method.
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Part of the Respectful Workplace Series focusing on dealing with hostile situations during a customer service interaction. Excellent vignettes to provide a vivid look at problems that arise with angry customers.
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Tom Peters explores what he calls one of the most promising untapped economic opportunities. Excellent workshop with Tom Peters on DVD.
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The Four Seasons Restaurant in New York City is well known for excellent customer sevice. This program takes us behind the scenes to see how they achieve their 5 Star reputation.
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Patrick Lencioni provides a practical approach to achieving client loyalty and trust. Service firms that practice the naked approach will find it easier to retain clients.
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Best Seller! This wonderful film for customer service provides a view of how to please your customers!
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Award winning training workshop for customer service skills has been newly revised to give a fresh perspective on customer service.
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If people like you, they'll see the BEST in you, if they don't they tend to see the WORST!
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Features John Cleese - very humorous sketches on face to face customer service training workshop on how NOT to treat your customers. Perfect for front line staff.
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Training workshop with DVD to improve Internal Customer Service! The vitality of an organization is so dependent on the respect and support that each employee provides. Silos, in-fighting and competition from within destroys more than just morale.
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Award Winning true story of Customer Service that celebrates the power of personal customer service delivered from the heart. Based on the book by Barbara Glazer.
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"Leaders are those who SERVE the people who SERVE the customer" Leadership Pickles encourages management to pay attention to their staff...by giving them those "inspiring pickles".
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In this video case study program, you hear from the Life Is Good Company employees managers and customers. This is an upbeat program that is sure to inspire your workforce to be more positive at work each day
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Six Part Series on Leadership, Motivation, Change, Teamwork, Values & Ethics & Customer Serivce
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This short meeting opener would be a perfect way to start your meetings on customer service improvement!
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