Customer Service

Customer Service Improvement: Good customer service whether internal or external is key to the health of any business. We offer a complete line of training programs to address each and every area of customer service including on the phone for customer service representatives ( CSR's).
Displaying products 1 - 30 of 94 results
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Barkles Business Series
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Barkles Business Series
This funny and motivational series will add laughter to your sessions and motivate your teams to better service and success.
Gracious Hospitality the Biltmore Way: Beyond Customer Service
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Gracious Hospitality the Biltmore Way: Beyond Customer Service
Adopt the qualities of gracious hospitality that has made the Biltmore a leader in world class customer service.
Right Words At The Right Time- Leisure and Hospitality Version
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Right Words At The Right Time- Leisure and Hospitality Version
Keep your guests coming back! The level of your customer care response is vital to your reputation and repeat clients and referrals. Make sure all your employees have the Right Words At The Right Time.
"Spirit Clips" Meeting Openers
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"Spirit Clips" Meeting Openers
Collection of inspiring short films, each a poignant story that moves us to challenge ourselves, be respectful of and help others.We encourage you to take a moment and view some of these films-you won't be disappointed!
Excellent customer service also involves being sensitive to cultural issues.
5 Values of Great Customer Service
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5 Values of Great Customer Service
Customer Service Associates that show respect by paying attention to cultural issues are an asset to their company!
A Complaint is A Gift: Customer Feedback As A Strategic Tool
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A Complaint is A Gift: Customer Feedback As A Strategic Tool
A Complaint is a Gift animated story reveals that the only way to have your company stand out among the many companies that do exactly the same thing is to treat your customers and their complaints too as though they are "one in a million"!
Art of Selling
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Art of Selling
Ensure that your staff members that deal with customers learn the key skills, techniques and behaviors of selling.
Bad Apples: How To Deal With Difficult Attitudes
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Bad Apples: How To Deal With Difficult Attitudes
It’s sad but true; one or more “bad apples” can spoil a bunch of your best performers or undermine your organizational culture. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenari
Bear Essentials of Business
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Bear Essentials of Business
The Vermont Bear Company customer service story
Body Language at Work Peter Clayton Host
: $495.00
Body Language at Work Peter Clayton Host
Body Language our unspoken language. How do others "read" the subtle signs that betray our true emotions? Peter Clayton offers 7 key learning points to recognize the unspoken signals.
But I Don't Have Customers
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But I Don't Have Customers
This best selling program teaches employees to respect Internal customers as if they were paying clients. By asking questions, listening and keeping your word a positive and productive work environment is achieved.
Casino: a Customer Service Story
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Casino: a Customer Service Story
Customer Service skills for associates working in a casino environment.
Crazy Fish "Spirit Clip"
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Crazy Fish "Spirit Clip"
Short clip that can be used for many situations where we think we know all the facts but do we or also for achieving our goals.
Creating World Class Customer Service-Excellence File 102
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Creating World Class Customer Service-Excellence File 102
How do the best companies in America build World Class Customer Service? The case studies in this program give us an inside look into how they do it.
Customer Service Counts
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Customer Service Counts
Loyal, happy customers and clients are the reason for your success. The best customer service you can provide is how they get that way!
Customer Service in Long Term Care: Making It World Class
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Customer Service in Long Term Care: Making It World Class
Long Term care facilities benefit from this new program to improve the customer care they provide for their residents.
Perfect meeting opener to use when thanking your team for delivering great customer service.
Customer Service To The Rescue
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Customer Service To The Rescue
Wonderfully humorous meeting opener about customer service that is a perfect starting point for workshops to improve customer service at your organization!
Customer Service Zone
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Customer Service Zone
Workshop focusing on problems employee has with customer service skills without experience in the customer service zone! This lack of experience can be pretty scarry!
Customer Service: Natural As Child's Play
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Customer Service: Natural As Child's Play
Customer service in a healthcare environment
Customer Service: Royal Treatment
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Customer Service: Royal Treatment
Customer Service excellence how to program showing how to be pro-active with customers and make them feel like "royalty".
Darius Goes West
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Darius Goes West
Upliting true story of young Darius West and eleven of his best friends that take on the challenge to travel across the country on their mission to raise awareness and funds to support muscular dystrophy research.
Developing 21st.Century Leaders-Excellence File 103
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Developing 21st.Century Leaders-Excellence File 103
In order to succeed, organizations need to cultivate leaders at all levels. What are the key leadership skills necessary for success?
Difficult Behavior: Breaking Through
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Difficult Behavior: Breaking Through
Strategies for handling difficult patient behavior.
Help your staff deal with angry customers with thistraining program.
Difficult Customer ALERT
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Difficult Customer ALERT
Handling difficult customers is a learned process. This excellent training program helps with the ALERT method.
Series of four complete training modules on DVD on leadership, feedback, empowerment, open communication, customer service and diversity.
Difficult People and Situations
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Difficult People and Situations
New series focusing on difficult situations and communication in the workplace.
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