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Customer Service

Good customer service whether internal or external is key to the health of any business. We offer a complete line of training programs to address each and every area of customer service including on the phone for customer service representatives ( CSR's).
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Retailer's Complete Book of Selling Games and Contests: Over 100 Selling Games for Increasing "On The Floor" Performance
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Retailer's Complete Book of Selling Games and Contests: Over 100 Selling Games for Increasing "On The Floor" Performance
One hundred effective selling games and contests to motivate your sales teams to outsell each other and grow your profits.
Switch On! Series
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Switch On! Series
Motivational series aimed at creating a positive culture in your workplace. Inspire a positive attitude in everyone! For internal/external customers, diversity and respect, relieving stress for health care professionals and communication improvement.
What Do You See?
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What Do You See?
What Do You See? highlights the importance of seeing every patient as an individual, interacting with them and treating them with compassion.
Body Language at Work
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Body Language at Work
Body Language our unspoken language. How do others "read" the subtle signs that betray our true emotions? Peter Clayton offers 7 key learning points to recognize the unspoken signals.
Thank You Economy- Gary Vaynerchuk
: Book
Thank You Economy- Gary Vaynerchuk
Gary Vaynerchuk provides insight how companies can use social media platforms toprovide personal attention to their customer base.
Exceptional Receptionist
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Exceptional Receptionist
The face of the company is often the Receptionist. This program will help your front line to your clients, polish the skills they need to provide a perfect image for your company.
Working Effectively With Faculty: Guidebook for Higher Education Staff and Managers
: Book
Working Effectively With Faculty: Guidebook for Higher Education Staff and Managers
This book from, Susan Christy, expert in the area of academia customer service and inter-departmental relations strives to help staff and academia work more effectively together.
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Excellence Files Action Agenda Series
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Excellence Files Action Agenda Series
This three part series focuses on developing an organization that is recognized for excellence in leadership, teams and customer service. Features US companies well known for their success in these areas.
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Developing 21st.Century Leaders-Excellence File 103
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Developing 21st.Century Leaders-Excellence File 103
In order to succeed, organizations need to cultivate leaders at all levels. What are the key leadership skills necessary for success?
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Creating World Class Customer Service-Excellence File 102
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Creating World Class Customer Service-Excellence File 102
How do the best companies in America build World Class Customer Service? The case studies in this program give us an inside look into how they do it.
It's Showtime: Stew Leonard's Dairy Customer Service
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It's Showtime: Stew Leonard's Dairy Customer Service
Inspie your teams to show up for work each day ready to excell in creating positive customer experiences.
Service Heroes
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Service Heroes
Customer Service program for Healthcare showing turnaround in the way employees treat patients, family and one another.
THANKS-Enlightened Customer Service
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THANKS-Enlightened Customer Service
When a call is answered at your company are you gaining a customer/client or are you losing them due to poor customer service skills on the phone?
Six Steps to Greatness: Customer Service Agenda
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Six Steps to Greatness: Customer Service Agenda
Getting feedback about poor customer service? Customer Service turnaround in six steps as shown through the efforts at Baptist Health Care can be implemented anywhere.
It's Your Call: Remarkable Customer Care on the Phone
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It's Your Call: Remarkable Customer Care on the Phone
Great customer Service Reps know that only one person can deliver great customer service...that is you.
Service Excellence: A Time To Care
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Service Excellence: A Time To Care
Customer relations in healthcare reflects on the healthcare facility as a whole. Make sure your employees take time to care with service excellence!
We're In The Band!:Teamwork and Customer Service:
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We're In The Band!:Teamwork and Customer Service:
We're in the Band features The Paperboys a popular folk band. Cameo interviews with the band focusing on teamwork and customer service. Another sure best seller from the Producers of Give 'em The Pickle! and The Guest!
Wednesday's Touch
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Wednesday's Touch
Customer Service is sometimes more than we realize. This film features a cashier and how her considerate way with her customer is the reason for his store loyalty.
Customer Service: Royal Treatment
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Customer Service: Royal Treatment
Customer Service excellence how to program showing how to be pro-active with customers and make them feel like "royalty".
Awesomely Simple: Essential Business Strategies for Turning Ideas Into Action
: Purchase on-line through Amazon
Awesomely Simple: Essential Business Strategies for Turning Ideas Into Action
John Spence provide six core stragies to elevate any business and how to implement them. A perfect resource for business leaders, Awesomely Simple will help you to turn ideas into positive action and achieve lasting business success.
Glad I Could Help
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Glad I Could Help
Real Customer Service Situations for Discussion make up this excellent program to encourage positive attitudes when dealing with the most common yet challenging customer service situations.
A Complaint is A Gift: Customer Feedback As A Strategic Tool
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A Complaint is A Gift: Customer Feedback As A Strategic Tool
A Complaint is a Gift animated story reveals that the only way to have your company stand out among the many companies that do exactly the same thing is to treat your customers and their complaints too as though they are "one in a million"!
Service: Little Big Things with Tom Peters
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Service: Little Big Things with Tom Peters
Service module from the Little Big things Series looks at the service we provide our customers, clients and internally too. We all can improve the level of service our company provides and improve our bottom line in the process by creating customer loyal
Crazy Fish "Spirit Clip"
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Crazy Fish "Spirit Clip"
Short clip that can be used for many situations where we think we know all the facts but do we or also for achieving our goals.
How to Connect in Healthcare in 90 Seconds or Less
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How to Connect in Healthcare in 90 Seconds or Less
Nick Boothman uses real world healthcare scenarios to demonstrate the importance of realationships built on trust with those we serve.
Sally
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Sally
A short film depicting the differences in customers in a small restaurant. Our waitress Sally treats all customers with respect.
Darius Goes West
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Darius Goes West
Upliting true story of young Darius West and eleven of his best friends that take on the challenge to travel across the country on their mission to raise awareness and funds to support muscular dystrophy research.
"Spirit Clips" Meeting Openers
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"Spirit Clips" Meeting Openers
Collection of inspiring short films, each a poignant story that moves us to challenge ourselves, be respectful of and help others.We encourage you to take a moment and view some of these films-you won't be disappointed!
Results Rule! Randy Pennington
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Results Rule! Randy Pennington
Randy Pennington's Results Rule! is about getting focused on producing results year after year. Learn how to build a successful culture within your organization by encouraging your workforce to do what's best rather than what's easiest.
Working Front of the House-Customer Service
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Working Front of the House-Customer Service
Front of the house employees have the responsibility of providing the best possible service. Perfect for new employee training for receptionist, bell hops, duty manager and food and beverage staff.
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