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Keep your guests coming back! The level of your customer care response is vital to your reputation and repeat clients and referrals. Make sure all your employees have the Right Words At The Right Time.
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This funny and motivational series will add laughter to your sessions and motivate your teams to better service and success.
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Loyal, happy customers and clients are the reason for your success. The best customer service you can provide is how they get that way!
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A motivating animated meeting opener/ closer or break film to enliven your customer service team!
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Customer Service Recovery using Best Practices to show customers in a retail setting that We Care, We Understand,You Can Trust Me To Take Care of You.
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Tom Peters Classic based on his book In Search of Excellence showing case studies on what it takes to motivate employees to seek excellence.
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Long Term care facilities benefit from this new program to improve the customer care they provide for their residents.
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Customer Service Recovery training for front line Public Service/ Government Employees. Practical training on how to turn a citizen/customer frustration or complaint into understanding and resolution.
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We all work as individuals however each of us is an integral part of a team. Understanding that we are all part of a team is vital to the success of any company.
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Training Sessions Starters aimed at creating a positive culture! Created by psychologist Eve Ash to help people change negative thinking patterns. Positively change your workplace culture and the style of communication.
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One hundred effective selling games and contests to motivate your sales teams to outsell each other and grow your profits.
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Body Language our unspoken language. How do others "read" the subtle signs that betray our true emotions? Peter Clayton offers 7 key learning points to recognize the unspoken signals.
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Gary Vaynerchuk provides insight how companies can use social media platforms toprovide personal attention to their customer base.
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This three part series focuses on developing an organization that is recognized for excellence in leadership, teams and customer service. Features US companies well known for their success in these areas.
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In order to succeed, organizations need to cultivate leaders at all levels. What are the key leadership skills necessary for success?
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How do the best companies in America build World Class Customer Service? The case studies in this program give us an inside look into how they do it.
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Inspire your teams to show up for work each day ready to excel in creating positive customer experiences.
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Customer Service program for Healthcare showing turnaround in the way employees treat patients, family and one another.
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When a call is answered at your company are you gaining a customer/client or are you losing them due to poor customer service skills on the phone?
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Getting feedback about poor customer service? Customer Service turnaround in six steps as shown through the efforts at Baptist Health Care can be implemented anywhere.
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Great customer Service Reps know that only one person can deliver great customer service...that is you.
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