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Customer Service in Long Term Care: Making It World Class
Customer Service in Long Term Care: Making It World Class
Long Term care facilities benefit from this new program to improve the customer care they provide for their residents.
BBP In Your World: Don't Risk It
BBP In Your World: Don't Risk It
Importance of safety measures to prevent risk of infection from bloodborne pathogens.
Coastal/DuPont Handbooks
On Sale in May
Coastal/DuPont Handbooks
Handbooks for Coastal/DuPont Training programs cover ethics, compliance and healthcare topic areas.
Creativity, Change and Diversity Collection with Joel Barker
Creativity, Change and Diversity Collection with Joel Barker
JOEL BARKER LIBRARY OF AWARD WINNING PROGRAMS ARE NOW ON SPECIAL UNTIL JUNE 30, 2012 ONLY
Customer Service Recovery:Right Words At The Right Time
Customer Service Recovery:Right Words At The Right Time
Customer Service Recovery training for front line Public Service/ Government Employees. Practical training on how to turn a citizen/customer frustration or complaint into understanding and resolution.
Turn 'Em On Turn 'Em Loose- The Tastefully Simple Story
Turn 'Em On Turn 'Em Loose- The Tastefully Simple Story
Motivational true story of the best practices of Tastefully Simple Inc. based in Minnesota. Shows how this organization focuses on having best product and teams!
Complaints: 5 Tactics for Handling Complaints Effectively
Complaints: 5 Tactics for Handling Complaints Effectively
Not another complaining customer...yes and how does our customer service staff handle those complaints effectively so we satisfy our customers and keep them for life?
Meetings, Bloody Meetings 2012 Version
Meetings, Bloody Meetings  2012 Version
Newly released remake of the classic John Cleese program on how to make meetings more productive. John Cleese is featured as the Judge is this new version.
Cutting Edge Communication Series
Cutting Edge Communication Series
A powerful series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills to create a positive culture and effective cummunication.. Sixteen modules in the series. Perfect as session starters with good humor.
Golf Cart and Low Speed (LSV) Safety: On and Off The Course
Golf Cart and Low Speed (LSV) Safety: On and Off The Course
Golf Carts are used more and more for other purposes that on a golf course. With the increase of usage we are seeing in the news more accidents involving these low speed vehicles. This program covers the 10 rules of golf cart safety.
Work of Leaders- Everything DiSC
Work of Leaders- Everything DiSC
Everything DiSC Work of Leaders approaches leadership as a one-to-many relationship. This new DiSC assessment focuses on the skills of creating a vision, building alignment around the vision and championing execution of the vision.
Inclusion Insights
Inclusion Insights
Dr. Steve Robbins' Inclusion Insights is a powerful presentation of Steve's latest thinking -why inclusion is important, why it's about creativity and innovation and not just doing the right thing..
Employment Law DVD Series ( IAML)
Employment Law DVD Series ( IAML)
Employment Law Training Series (IAML) for employee training on crucial legal compliance areas and to improve workplace performance. Extensive library of programs.
Happiness Advantage
Happiness Advantage
Happiness can improve performance and satisfaction at work. When our brains are happy that feeling has a ripple affect to those around us. . Telly Award Winner
Do I Know You? Defining, Discovering & Deciding Whom to Hire
Do I Know You? Defining, Discovering & Deciding Whom to Hire
Interviewing and Hiring the right person for your organization is not just about finding someone, it's about gettting to know them.
Behavioral Interviewing: Taking The Guess Work Out of Recruiting
Behavioral Interviewing: Taking The Guess Work Out of Recruiting
Behavioral Interviewing techniques help to predict the future performance of candidates.
Code Red: Heat Stress Safety
Code Red:  Heat Stress Safety
Working during hot and humid conditions poses threat to health due to heat sress.
Cultural Competency: Just Good Healthcare
Cultural Competency: Just Good Healthcare
Cultural Competency is medicine at its best. This is patient centered care that is sensitive to the cultural and religious beliefs of his patients. This training program provides guidance to attain cultural competency at your facility.
Cultural Competency: Problem Solving
Cultural Competency: Problem Solving
Healthcare industry based program to heighten employee awareness of cultural differences and steps to take to interact more smoothly with patients from different cultural backgrounds.
Workplace Violence: Early Warning Signs For Managers & employees
Workplace Violence: Early Warning Signs For Managers & employees
Workplace Violence can happen in any industry type or size of organization and all employees need to be able to recognize the early warning signs of possible violence.
Everybody Wins: How To Turn Conflict into Collaboration
Everybody Wins: How To Turn Conflict into Collaboration
Everybody Wins helps employees learn how to recognize three of the most common conflict situations in the workplace. Peer to Peer, Work Team, and Manager to Employee. Each example depicts subtle situations and provides positive behavior modeling
Courage to Coach For Retail
Courage to Coach For Retail
Courage to Coach: Commonsense Approach to Confront Difficult Performance Issues in Retail. Provides a four step process for coaching that will work in any employee performance situation.
Four Generations: The Greatest Potential
Four Generations: The Greatest Potential
Four Generations: The Greatest Potential profiles each generation's attitudes, mindsets and values to help employees understand and then overcome misunderstandings and conflicts resulting in better teamwork and increased productivity.
Social Media: Reduce Your Risk
Social Media: Reduce Your Risk
Social Media is used at a growing rate and many employees are blurring the lines between social and professional communication.Social Media: Reduce Your Risk provides clarity and how to formulate a company policy.
How to Connect in Healthcare in 90 Seconds or Less
How to Connect in Healthcare in 90 Seconds or Less
Nick Boothman uses real world healthcare scenarios to demonstrate the importance of realationships built on trust with those we serve.
Everything DiSC For Leaders 363
Everything DiSC For Leaders 363
Everything DiSC 363 for Leaders combines the best of 360s with the simplicty and power of DiSC plus three strategies for improving leadership effectiveness.
Harassment: A New Look Employee Version
Harassment: A New Look Employee Version
Harassment today has taken on new forms of intimidation and bullying between employees, over the internet, inappropriate texting and the discrimination of younger workers. Available in Office or Industrial versions.
Emotional Wreck
Emotional Wreck
Aggressive driving is responsible for too many deaths each year. Protect yourself and your employees by providing this program to raise awareness and to prevent aggressive driving.
Creating the Respect Effect: Preventing Harassment, Discrimination and Retaliation
Creating the Respect Effect: Preventing Harassment, Discrimination and Retaliation
This course developed by experienced employment attorneys and trainers, educates your managers and employees about the characteristics and benefits of a respectful work environment. Perfect also for mandatory AB 1825 management training.
Work Expectations DISC
Work Expectations DISC
This profile makes it easier for managers and employees to talk about their mutual understanding of work expectations.
Invisible Meeting
Invisible Meeting
Staff may know how to use the conferencing equipment but how productive was your last conference call? Invisible Meeting is a how- to workshop for virtual meetings/conference calls with DVD for all employees to improve quality and effectiveness.
Inside Information- A Silo Buster's Guide to Internal Customer Service!
Inside Information- A Silo Buster's Guide to Internal Customer Service!
Training workshop with DVD to improve Internal Customer Service! The vitality of an organization is so dependent on the respect and support that each employee provides. Silos, in-fighting and competition from within destroys more than just morale.
Debi's Way
Debi's Way
This classic film features a woman supervisor going about her daily routine of interacting with her employees! Excellent
Diversity: Face To Face
Diversity: Face To Face
Unique look at the benefits of being unified and appreciating and celebrating diversity in the workplace!
Everything DISC Management Training Solution Workshop
Everything DISC Management  Training Solution Workshop
DISC based management training workshop increases effectiveness of your managers using personalized learning.
Training program with video to improve handling of highly charged customer interactions.
Diffusing Hostility Through Customer Service-Respectful Workplace Series
Diffusing Hostility Through Customer Service-Respectful Workplace Series
Part of the Respectful Workplace Series focusing on dealing with hostile situations during a customer service interaction. Excellent vignettes to provide a vivid look at problems that arise with angry customers.
Respect in the Workplace
Respect in the Workplace
Often we bring our own preconceived opinions to the workplace and they can hurt our fellow employees! Increase awareness of how we can hurt our fellow workers and promote an inclusive workplace.
Jamie's Kitchen: Fifteen Lessons on Leadership
Jamie's Kitchen: Fifteen Lessons on Leadership
Jamie Oliver's passion transformed 15 unemployed kids into an efficient organized team. His work with children to combat obesity is ongoing. He is the 2010 Winner of the TED Award. This program focuses on leadership skills.
Life Is Good and Work Can Be Too!
Life Is Good and Work Can Be Too!
Life Is Good Company is well know for engaged employees, managers and therefore loyal customers. This is an upbeat program that is sure to inspire your workforce to be more positive at work each day
So Help Me Employee Edition
So Help Me  Employee Edition
Improving front line customer service skills through empowerment training workshop with DVD.
Johnny The Bagger- A True Customer Service Story
Johnny The Bagger- A True Customer Service Story
Award Winning true story of Customer Service that celebrates the power of personal customer service delivered from the heart. Based on the book by Barbara Glazer.
Who Cares?
Who Cares?
Customer Service is not always what it used to be! Excellent Right Way/Wrong Way training vignettes add to this informative workshop.
Talk Isn't Cheap
Talk Isn't Cheap
Reduce costs by using clear communication and improved listening skills. Are your colleagues hearing what you are saying. Excellent program on speaking clearly and actively listening.
Teamwork: What's Trust Got To Do With It?
Teamwork:  What's Trust Got To Do With It?
This training program demonstrates how to build trust in your organization starting with shared trust by team members.
Guest, The !
Guest, The !
Award winning training workshop for customer service skills has been newly revised to give a fresh perspective on customer service.
Improving employee performance in a painless way.
Painless Performance Improvement
Painless Performance Improvement
Workshop with video to help managers increase performance management skills.
Avoiding Litigation Landmines: A Survival Guide For Managers
Avoiding Litigation Landmines: A Survival Guide For Managers
This program is designed to give manager's the knowledge and daily tools they need to help their company's stay out of court!
CTS provides solutions for skills training on interviewing, building strong  teams, improving communication skills with customers and colleagues from leaders to managers to customer care internal and external, mentoring of upcoming managers and supervisors, teams, employee safety  and OSHA Compliance, all these skills and more that are essential
for the growth and bottom line of your company.

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