Long Term care facilities benefit from this new program to improve the customer care they provide for their residents.
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Importance of safety measures to prevent risk of infection from bloodborne pathogens.
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Handbooks for Coastal/DuPont Training programs cover ethics, compliance and healthcare topic areas.
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JOEL BARKER LIBRARY OF AWARD WINNING PROGRAMS ARE NOW ON SPECIAL UNTIL JUNE 30, 2012 ONLY
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Customer Service Recovery training for front line Public Service/ Government Employees. Practical training on how to turn a citizen/customer frustration or complaint into understanding and resolution.
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Motivational true story of the best practices of Tastefully Simple Inc. based in Minnesota. Shows how this organization focuses on having best product and teams!
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Not another complaining customer...yes and how does our customer service staff handle those complaints effectively so we satisfy our customers and keep them for life?
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Newly released remake of the classic John Cleese program on how to make meetings more productive. John Cleese is featured as the Judge is this new version.
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A powerful series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills to create a positive culture and effective cummunication.. Sixteen modules in the series. Perfect as session starters with good humor.
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Golf Carts are used more and more for other purposes that on a golf course. With the increase of usage we are seeing in the news more accidents involving these low speed vehicles. This program covers the 10 rules of golf cart safety.
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Everything DiSC Work of Leaders approaches leadership as a one-to-many relationship. This new DiSC assessment focuses on the skills of creating a vision, building alignment around the vision and championing execution of the vision.
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Dr. Steve Robbins' Inclusion Insights is a powerful presentation of Steve's latest thinking -why inclusion is important, why it's about creativity and innovation and not just doing the right thing..
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Employment Law Training Series (IAML) for employee training on crucial legal compliance areas and to improve workplace performance. Extensive library of programs.
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Happiness can improve performance and satisfaction at work. When our brains are happy that feeling has a ripple affect to those around us. . Telly Award Winner
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Interviewing and Hiring the right person for your organization is not just about finding someone, it's about gettting to know them.
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Behavioral Interviewing techniques help to predict the future performance of candidates.
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Working during hot and humid conditions poses threat to health due to heat sress.
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Cultural Competency is medicine at its best. This is patient centered care that is sensitive to the cultural and religious beliefs of his patients. This training program provides guidance to attain cultural competency at your facility.
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Healthcare industry based program to heighten employee awareness of cultural differences and steps to take to interact more smoothly with patients from different cultural backgrounds.
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Workplace Violence can happen in any industry type or size of organization and all employees need to be able to recognize the early warning signs of possible violence.
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Everybody Wins helps employees learn how to recognize three of the most common conflict situations in the workplace. Peer to Peer, Work Team, and Manager to Employee. Each example depicts subtle situations and provides positive behavior modeling
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Courage to Coach: Commonsense Approach to Confront Difficult Performance Issues in Retail. Provides a four step process for coaching that will work in any employee performance situation.
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Four Generations: The Greatest Potential profiles each generation's attitudes, mindsets and values to help employees understand and then overcome misunderstandings and conflicts resulting in better teamwork and increased productivity.
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Social Media is used at a growing rate and many employees are blurring the lines between social and professional communication.Social Media: Reduce Your Risk provides clarity and how to formulate a company policy.
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Nick Boothman uses real world healthcare scenarios to demonstrate the importance of realationships built on trust with those we serve.
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Everything DiSC 363 for Leaders combines the best of 360s with the simplicty and power of DiSC plus three strategies for improving leadership effectiveness.
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Harassment today has taken on new forms of intimidation and bullying between employees, over the internet, inappropriate texting and the discrimination of younger workers. Available in Office or Industrial versions.
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Aggressive driving is responsible for too many deaths each year. Protect yourself and your employees by providing this program to raise awareness and to prevent aggressive driving.
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This course developed by experienced employment attorneys and trainers, educates your managers and employees about the characteristics and benefits of a respectful work environment. Perfect also for mandatory AB 1825 management training.
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This profile makes it easier for managers and employees to talk about their mutual understanding of work expectations.
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Staff may know how to use the conferencing equipment but how productive was your last conference call? Invisible Meeting is a how- to workshop for virtual meetings/conference calls with DVD for all employees to improve quality and effectiveness.
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Training workshop with DVD to improve Internal Customer Service! The vitality of an organization is so dependent on the respect and support that each employee provides. Silos, in-fighting and competition from within destroys more than just morale.
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This classic film features a woman supervisor going about her daily routine of interacting with her employees! Excellent
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Unique look at the benefits of being unified and appreciating and celebrating diversity in the workplace!
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DISC based management training workshop increases effectiveness of your managers using personalized learning.
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Part of the Respectful Workplace Series focusing on dealing with hostile situations during a customer service interaction. Excellent vignettes to provide a vivid look at problems that arise with angry customers.
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Often we bring our own preconceived opinions to the workplace and they can hurt our fellow employees! Increase awareness of how we can hurt our fellow workers and promote an inclusive workplace.
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Jamie Oliver's passion transformed 15 unemployed kids into an efficient organized team. His work with children to combat obesity is ongoing. He is the 2010 Winner of the TED Award. This program focuses on leadership skills.
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Life Is Good Company is well know for engaged employees, managers and therefore loyal customers. This is an upbeat program that is sure to inspire your workforce to be more positive at work each day
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Improving front line customer service skills through empowerment training workshop with DVD.
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Award Winning true story of Customer Service that celebrates the power of personal customer service delivered from the heart. Based on the book by Barbara Glazer.
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Customer Service is not always what it used to be! Excellent Right Way/Wrong Way training vignettes add to this informative workshop.
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Reduce costs by using clear communication and improved listening skills. Are your colleagues hearing what you are saying. Excellent program on speaking clearly and actively listening.
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This training program demonstrates how to build trust in your organization starting with shared trust by team members.
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Award winning training workshop for customer service skills has been newly revised to give a fresh perspective on customer service.
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Workshop with video to help managers increase performance management skills.
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This program is designed to give manager's the knowledge and daily tools they need to help their company's stay out of court!
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