Secret, The: Customer Service Uncoverd

Choose From/ Product Choices

Here:

Quantity:

The Secret: Customer Service Uncovered training program with DVD guides the viewer through customer service challenges honestly and pro-actively. It also explores language barriers and other obstacles that can test the patience of your service personnel. Includes scenes from three different settings: technical support, banks and a retail environment.

KEY TRAINING POINTS

how to be honest, tactful and empathetic
how to build customer relationships
how to prevent customers from walking away with a problem

Training Package includes: DVD (15 minutes) plus Leader's Guide and one (1) copy of Customer Service Excellence: It's in the Details How To Book. Additional books available for purchase for each trainee for training session use and reference later.. This program is also available in Spanish.

Related Products in our Catalog- These may be from multiple Producers

Service Impact! Series: The Angry Customer Open your discussion on how to keep your calm when dealing with those angry customers.	Service Impact! Series: Cross Cultural Communication Help your customer care associates bridge the cultural barriers and achieve good customer service.	5 Values of Great Customer Service Customer Service Associates that show respect by paying attention to cultural issues are an asset to their company!
Customer Service To The Rescue Wonderfully humorous meeting opener about customer service that is a perfect starting point for workshops to improve customer service at your organization!	Customer Service Zone Workshop focusing on problems employee has with customer service skills without experience in the customer service zone! This lack of experience can be pretty scarry!	Life's Lessons- Customer Service This short meeting opener would be a perfect way to start your meetings on customer service improvement!
Johnny The Bagger- A True Customer Service Story Award Winning true story of Customer Service that celebrates the power of personal customer service delivered from the heart. Based on the book by Barbara Glazer.