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Who Cares?
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Choose From/ Product Choices
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Who Cares? Customer Service training workshop with DVD for both internal and external customer service representatives illustrates through wrong way/right way vignettes the desired skills for excellent customer interactions. This program has easy to relate to vignettes set in the retail, hospitality, food service, banking and public sector
environments.
 Office Version
Public Sector/Government Version
Four simple but critical cornerstones of excellent customer service:
- Greet the customer
- Respect the customer
- Listen to the customer
- Really help the customer
All of us are on the receiving end of bad customer service. We all know good customer service when we receive it and statistics are showing that the consumer is more and more using the companies that provide excellent customer service with each interaction. In reality most customer service representatives really do care, but they often neglect or fail to remember those basic behaviors that send that caring message to your clients. This training film provides a reminder of how we feel as customers when our encounters with customer service personnel goes badly. The vignettes are all too real, if not funny, customer service situations that we have experienced too often.
TRAINING KIT COMPONENTS: Training video in DVD (21 minutes) , Leader's Guide, PowerPoint Presentation on CD-Rom and Who Cares? handbook |
Life Is Good Company is well know for engaged employees, managers and therefore loyal customers. This is an upbeat program that is sure to inspire your workforce to be more positive at work each day
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Features John Cleese - very humorous sketches on face to face customer service training workshop on how NOT to treat your customers. Perfect for front line staff.
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This short meeting opener would be a perfect way to start your meetings on customer service improvement!
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If people like you, they'll see the BEST in you, if they don't they tend to see the WORST! Learn how to connect with your customers both internal and external!
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Best Seller! This wonderful film on customer service provides a unique view of how to please your customers!
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