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Conflict Resolution

Conflict Resolution Skills to aid in handling conflict from an angry customer, a team member or workplace bully. Corporate Training Shop offers programs to address each and every area of conflict. Take a look at our complete line of solutions.

Displaying products 1 - 20 of 20 results	Show:	Sort:

Lets Talk: Bullying, Abusive Conduct and Their Consequences : Bullying and Abusive Conduct are forms of harassment and are problematic,inappropriate and impact our well-being at work.	Essentials for Management, Workplace and Customer Service E- Learning :	Supervisor on the Scene Series : Supervisor on the Scene Series six separate modules on Coaching-Communication-Conflict Resolution-Decision Making-Meeting Effectiveness and Training on Job Skills.
Supervisor on the Scene Series: Conflict Resolution : Supervisors have a role in resolving conflict at work. This new program helps to improve those skills.	Managing The Workplace Bully : This new program on bullying helps managers and supervisors to be effective when handling a problem employee.	Bullying and Respect in the Workplace : Bullying Behavior creates disruption at work. This new program helps to address and correct this unwelcome behavior.
Overcoming Disempowerment : When does motivating an employee cross over the line to bullying? Short session opener on how to overcome disempowerment.	Surviving Team Conflicts : When working together, the opportunity for conflicts can derail a team. Importance of learning to be more assertive when bullied by team members.	Managing Problem People : Classic program featuring John Cleese demonstrating how managers can change a problem employee into a positive performer.
Management Solutions -Just In Time : Four module series of short and informative vignettes that allow managers and supervisors to review key examples of effective management behavior through short vignettes right at their desktop	Relationship Strategies Series : Tony Alessandra explores common behavior styles in this two part program. Part One: Understand and Identify and Part Two: Adapt.	More Than One Right Answer : A short film from DeWitt Jones who shares with us how "so many things begin to change when you come at the world from the perspective of more than one right answer".
Please Respect My Generation: Five Generations At Work : The five generations currently in the workforce have experienced differences in family structure, education and world events. This new program explores the importance of respect for the diversity of viewpoints and talents that each group offers.	Difficult People and Situations : New series focusing on difficult situations and communication in the workplace.	Solving Conflict: Managers, Supervisors and Team Leaders : Course to help managers, supervisors and team leaders resolve conflicts without making enemies.
Effective People Skills : Learn how to communicate more effectively to build relationships and influence others is one of the key components of this training workshop.	Diffusing Hostility Through Customer Service-Respectful Workplace Series : Part of the Respectful Workplace Series focusing on dealing with hostile situations during a customer service interaction. Excellent vignettes to provide a vivid look at problems that arise with angry customers.	Between You and Me : Best seller for peer to peer conflict resolution.
What To Do When Conflict Happens : Book Every Employee's Guide to Resolving Workplace Problems and conflicts with others.	I Hear What You Say, But What Are You Telling Me? : Book The Strategic use of nonverbal communication in mediation is the subject of this book.