Conflict Resolution

Conflict Resolution Skills to aid in handling conflict from an angry customer, a team member or workplace bully. Corporate Training Shop offers programs to address each and every area of conflict. Take a look at our complete line of solutions.
Displaying products 1 - 30 of 47 results
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Lets Talk: Bullying, Abusive Conduct and Their Consequences
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Lets Talk: Bullying, Abusive Conduct and Their Consequences
Bullying and Abusive Conduct are forms of harassment and are problematic,inappropriate and impact our well-being at work.
Supervisor on the Scene Series
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Supervisor on the Scene Series
Supervisor on the Scene Series six separate modules on Coaching-Communication-Conflict Resolution-Decision Making-Meeting Effectiveness and Training on Job Skills.
"Spirit Clips" Meeting Openers
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"Spirit Clips" Meeting Openers
Collection of inspiring short films, each a poignant story that moves us to challenge ourselves, be respectful of and help others.We encourage you to take a moment and view some of these films-you won't be disappointed!
ACE It: How To Solve Tough Workplace Problems
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ACE It: How To Solve Tough Workplace Problems
ACE It! helps employees solve workplace problems by following an easy three step process. Can be used by employees at all levels.
Avoiding Litigation Landmines: A Survival Guide For Managers
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Avoiding Litigation Landmines: A Survival Guide For Managers
This program is designed to give manager's the knowledge and daily tools they need to help their company's stay out of court!
Bad Apples: How To Deal With Difficult Attitudes
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Bad Apples: How To Deal With Difficult Attitudes
It’s sad but true; one or more “bad apples” can spoil a bunch of your best performers or undermine your organizational culture. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenari
Between You and Me
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Between You and Me
Best seller for peer to peer conflict resolution.
Bullying and Respect in the Workplace
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Bullying and Respect in the Workplace
Bullying Behavior creates disruption at work. This new program helps to address and correct this unwelcome behavior.
Communication Breakdown
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Communication Breakdown
Equip your employees with the inter-personal communication skills they need to prevent a communication breakdown at work!
Conflict Resolution Strategies: Five Logical Ways to Manage Conflict
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Conflict Resolution Strategies: Five Logical Ways to Manage Conflict
Conflict Resolution Strategies encourages you to pick the best strategy for any conflict by analyzing the two factors most important in solving conflict: the outcome and the relationship.
Excellent workshop with DVD on attaining skills to master communication sklills and to work through conflict with others.
Conflict Resolution: A Win/ Win Approach
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Conflict Resolution: A Win/ Win Approach
Employees learn how to resolve workplace conflicts with peers.
Coping With Difficult People Part One and Part Two
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Coping With Difficult People Part One and Part Two
Complete workshop with video on dealing effectively with others.
Difficult Behavior: Breaking Through
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Difficult Behavior: Breaking Through
Strategies for handling difficult patient behavior.
Series of four complete training modules on DVD on leadership, feedback, empowerment, open communication, customer service and diversity.
Difficult People and Situations
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Difficult People and Situations
New series focusing on difficult situations and communication in the workplace.
Difficult People: How To Deal With Them
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Difficult People: How To Deal With Them
Are you plagued by hostile customers and coworkers?
Training program with video to improve handling of highly charged customer interactions.
Diffusing Hostility Through Customer Service-Respectful Workplace Series
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Diffusing Hostility Through Customer Service-Respectful Workplace Series
Part of the Respectful Workplace Series focusing on dealing with hostile situations during a customer service interaction. Excellent vignettes to provide a vivid look at problems that arise with angry customers.
Disruptive Behavior: Too Great A Cost
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Disruptive Behavior: Too Great A Cost
Disruptive behavior can hurt employee morale and lead to personnel turnover when the workplace is a hostile environment. This program shows healthcare venue.
To improve interpersonal effectiveness, you must learn new skills!
Effective People Skills
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Effective People Skills
Learn how to communicate more effectively to build relationships and influence others is one of the key components of this training workshop.
Everybody Wins: How To Turn Conflict into Collaboration
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Everybody Wins: How To Turn Conflict into Collaboration
Everybody Wins helps employees learn how to recognize the most common conflict situations in the workplace. Each example depicts subtle situations and provides positive behavior modeling
Four Generations: The Greatest Potential
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Four Generations: The Greatest Potential
Four Generations: The Greatest Potential profiles each generation's attitudes, mindsets and values to help employees understand and then overcome misunderstandings and conflicts resulting in better teamwork and increased productivity.
Getting To Yes
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Getting To Yes
Getting to Yes with Dr. Roger Fisher a benchmark case study workshop with actual conflict management scenarios. Demonstrates systematic approach to implementing interest based negotiation balanced with building long term relationships.
Healthcare Violence: Be Part of the Cure
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Healthcare Violence: Be Part of the Cure
Preventing and diffusing violent situations in a healthcare environment.
I Hear What You Say, But What Are You Telling Me?
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I Hear What You Say, But What Are You Telling Me?
The Strategic use of nonverbal communication in mediation is the subject of this book.
Invisible Rules: Men, Women and Teams- New Edition
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Invisible Rules: Men, Women and Teams- New Edition
Invisible Rules classic on gender communication in the workplace has been updated.
Management Solutions -Just In Time
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Management Solutions -Just In Time
Four module series of short and informative vignettes that allow managers and supervisors to review key examples of effective management behavior through short vignettes right at their desktop
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