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Conflict Resolution

Whether it is an angry customer, a team member or workplace bully, we offer many programs to address each and every area of conflict. Take a look at our complete line of solutions for  Conflict Resolution.
Management Solutions -Just In Time
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Management Solutions -Just In Time
Four module series of short and informative vignettes that allow managers and supervisors to review key examples of effective management behavior through short vignettes right at their desktop
Disruptive Behavior: Too Great A Cost
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Disruptive Behavior: Too Great A Cost
Disruptive behavior can hurt employee morale and lead to personnel turnover when the workplace is a hostile environment. This program shows healthcare venue.
Office Politics: Not Necessarily The Truth
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Office Politics: Not Necessarily The Truth
Rumors and the grapevine and other forms of negative office communication can destroy the morale of any organization. Office Politics provides an easy to follow system to keep this from happening in your workplace.
ACE It: How To Solve Tough Workplace Problems
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ACE It: How To Solve Tough Workplace Problems
ACE It! helps employees solve workplace problems by following an easy three step process. Can be used by employees at all levels.
Everybody Wins: How To Turn Conflict into Collaboration
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Everybody Wins: How To Turn Conflict into Collaboration
Everybody Wins helps employees learn how to recognize three of the most common conflict situations in the workplace. Peer to Peer, Work Team, and Manager to Employee. Each example depicts subtle situations and provides positive behavior modeling
Four Generations: The Greatest Potential
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Four Generations: The Greatest Potential
Four Generations: The Greatest Potential profiles each generation's attitudes, mindsets and values to help employees understand and then overcome misunderstandings and conflicts resulting in better teamwork and increased productivity.
Getting To Yes
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Getting To Yes
Getting to Yes with Dr. Roger Fisher a benchmark case study workshop with actual conflict management scenarios. Demonstrates systematic approach to implementing interest based negotiation balanced with building long term relationships.
Relationship Strategies Series
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Relationship Strategies Series
Tony Alessandra explores common behavior styles in this two part program. Part One: Understand and Identify and Part Two: Adapt.
More Than One Right Answer
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More Than One Right Answer
A short film from DeWitt Jones who shares with us how "so many things begin to change when you come at the world from the perspective of more than one right answer".
"Spirit Clips" Meeting Openers
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"Spirit Clips" Meeting Openers
Collection of inspiring short films, each a poignant story that moves us to challenge ourselves, be respectful of and help others.We encourage you to take a moment and view some of these films-you won't be disappointed!
Without Regard
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Without Regard
Without regard contains short stories that explore different types of actions and behaviors that lead to discrimination. This program also explores legal ramifications.
Please Respect My Generation: Five Generations At Work
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Please Respect My Generation: Five Generations At Work
The five generations currently in the workforce have experienced differences in family structure, education and world events. This new program explores the importance of respect for the diversity of viewpoints and talents that each group offers.
Series of four complete training modules on DVD on leadership, feedback, empowerment, open communication, customer service and diversity.
Difficult People and Situations
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Difficult People and Situations
New series focusing on difficult situations and communication in the workplace.
Solving conflict
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Solving conflict
Course to help managers, supervisors and team leaders resolve conflicts without making enemies.
To improve interpersonal effectiveness, you must learn new skills!
Effective People Skills
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Effective People Skills
Learn how to communicate more effectively to build relationships and influence others is one of the key components of this training workshop.
Workshop on different personality types and how to best deal with properly.
Coping With Difficult People Part One and Part Two
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Coping With Difficult People Part One and Part Two
Complete workshop with video on dealing effectively with others.
Training program with video to improve handling of highly charged customer interactions.
Diffusing Hostility Through Customer Service-Respectful Workplace Series
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Diffusing Hostility Through Customer Service-Respectful Workplace Series
Part of the Respectful Workplace Series focusing on dealing with hostile situations during a customer service interaction. Excellent vignettes to provide a vivid look at problems that arise with angry customers.
Healthcare Violence: Be Part of the Cure
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Healthcare Violence: Be Part of the Cure
Preventing and diffusing violent situations in a healthcare environment.
Five part series of programs especially designed for municipalgovernment employee training.
Municipal Government Employee Training
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Municipal Government Employee Training
Five Part Series for new employee orientation specifically for municipal government agencies.
Communication Breakdown
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Communication Breakdown
Equip your employees with the cummunicatyion skills they need to prevent a communication breakdown at work!
Between You and Me
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Between You and Me
All time best seller for peer to peer conflict resolution.
Difficult People: How To Deal With Them
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Difficult People: How To Deal With Them
Are you plagued by hostile customers and coworkers?
What To Do When Conflict Happens
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What To Do When Conflict Happens
Every Employee's Guide to Resolving Workplace Problems and conflicts with others.
I Hear What You Say, But What Are You Telling Me?
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I Hear What You Say, But What Are You Telling Me?
The Strategic use of nonverbal communication in mediation is the subject of this book.
Unified Team
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Unified Team
Resolving Conflict and Restoring Team Unity can be very difficult to master. This program tackles these issues and sets your team on the path to unity.
Excellent workshop with DVD on attaining skills to master communication sklills and to work through conflict with others.
Conflict Resolution: A Win/ Win Approach
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Conflict Resolution: A Win/ Win Approach
Employees learn how to resolve workplace conflicts with peers.
Avoiding Litigation Landmines: A Survival Guide For Managers
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Avoiding Litigation Landmines: A Survival Guide For Managers
This program is designed to give manager's the knowledge and daily tools they need to help their company's stay out of court!
Twelve Angry Men: Teams That Don't Quit
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Twelve Angry Men: Teams That Don't Quit
Hosted by Dr. Margaret Wheatley featuring clips from the classic movie 12 Angry Men on teams and negotiating and overcoming conflict..
 
 
 
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