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Telephone Skills

Telephone Skills Training Programs: making and receiving call at work, being polite on the phone, dealing with irate callers, and more.

Displaying products 1 - 8 of 8 results	Show:	Sort:

Ask For The Order : Teach your sales associates the skills that will help them close the sale!	Customer Service: The Royal Treatment : Customer loyalty can be crushed or created by the way we communicate. Which do you prefer? Have your customer service be one to remember positively!	It's Your Call: Remarkable Customer Care on the Phone : Great customer Service Reps know that only one person can deliver great customer service...that is you.
On The Receiving End Essential Skills For Call Centers :	Telephone Behavior: Rules of Effective Communication : Good telphone skills improvement training for all employees featuring John Cleese.	Telephone Courtesy Pays Off II : Award winning classic to help Customer Service Reps handle those difficult calls.
THANKS-Enlightened Customer Service : When a call is answered at your company are you gaining a customer/client or are you losing them due to poor customer service skills on the phone?	What Do You Say? :