Telephone Skills

Telephone Skills Training Programs: making and receiving call at work, being polite on the phone, dealing with irate callers, and more.
Displaying products 1 - 8 of 8 results
Ask For The Order
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Ask For The Order
Teach your sales associates the skills that will help them close the sale!
Customer Service: The Royal Treatment
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Customer Service:  The Royal Treatment
Customer loyalty can be crushed or created by the way we communicate. Which do you prefer? Have your customer service be one to remember positively!
It's Your Call: Remarkable Customer Care on the Phone
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It's Your Call: Remarkable Customer Care on the Phone
Great customer Service Reps know that only one person can deliver great customer service...that is you.
Telephone Behavior: Rules of Effective Communication
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Telephone Behavior: Rules of Effective Communication
Good telphone skills improvement training for all employees featuring John Cleese.
Telephone Courtesy Pays Off II
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Telephone Courtesy Pays Off II
Award winning classic to help Customer Service Reps handle those difficult calls.
THANKS-Enlightened Customer Service
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THANKS-Enlightened Customer Service
When a call is answered at your company are you gaining a customer/client or are you losing them due to poor customer service skills on the phone?
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