Telephone Skills

Telephone Skills Training Programs: making and receiving call at work, being polite on the phone, dealing with irate callers, and more.
Displaying products 1 - 8 of 8 results
Telephone Behavior: Rules of Effective Communication
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Telephone Behavior: Rules of Effective Communication
Good telphone skills improvement training for all employees featuring John Cleese.
Ask For The Order
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Ask For The Order
Teach your sales associates the skills that will help them close the sale!
THANKS-Enlightened Customer Service
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THANKS-Enlightened Customer Service
When a call is answered at your company are you gaining a customer/client or are you losing them due to poor customer service skills on the phone?
It's Your Call: Remarkable Customer Care on the Phone
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It's Your Call: Remarkable Customer Care on the Phone
Great customer Service Reps know that only one person can deliver great customer service...that is you.
Telephone Courtesy Pays Off II
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Telephone Courtesy Pays Off II
Award winning classic to help Customer Service Reps handle those difficult calls.
Customer Service: The Royal Treatment
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Customer Service:  The Royal Treatment
Customer loyalty can be crushed or created by the way we communicate. Which do you prefer? Have your customer service be one to remember positively!
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