Retail Industry

Categoy pertaining to program relating to the retail industry.  Customer Service, Conflict Management, Teams, and Safety
Displaying products 1 - 29 of 29 results
Gracious Hospitality the Biltmore Way: Beyond Customer Service
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Gracious Hospitality the Biltmore Way: Beyond Customer Service
Adopt the qualities of gracious hospitality that has made the Biltmore a leader in world class customer service.
Actions Speak! Behavior Based Interviewing
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Actions Speak! Behavior Based Interviewing
Dr. Paul Green's behavior based interviewing "Past Actions Predict Future Performance" is explored. Completely new production based on his time tested approach to interviewing.
Bad Apples: How To Deal With Difficult Attitudes
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Bad Apples: How To Deal With Difficult Attitudes
It’s sad but true; one or more “bad apples” can spoil a bunch of your best performers or undermine your organizational culture. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenari
Beyond Words: Customer Service & Sales Series
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Beyond Words: Customer Service & Sales Series
Learn how to go beyond words by understanding body language cues in customer service and sales.
Courage to Coach For Retail
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Courage to Coach For Retail
Courage to Coach: Commonsense Approach to Confront Difficult Performance Issues in Retail. Provides a four step process for coaching that will work in any employee performance situation.
Perfect meeting opener to use when thanking your team for delivering great customer service.
Customer Service To The Rescue
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Customer Service To The Rescue
Wonderfully humorous meeting opener about customer service that is a perfect starting point for workshops to improve customer service at your organization!
Customer Service: Royal Treatment
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Customer Service: Royal Treatment
Customer Service excellence how to program showing how to be pro-active with customers and make them feel like "royalty".
Help your staff deal with angry customers with thistraining program.
Difficult Customer ALERT
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Difficult Customer ALERT
Handling difficult customers is a learned process. This excellent training program helps with the ALERT method.
Training program with video to improve handling of highly charged customer interactions.
Diffusing Hostility Through Customer Service-Respectful Workplace Series
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Diffusing Hostility Through Customer Service-Respectful Workplace Series
Part of the Respectful Workplace Series focusing on dealing with hostile situations during a customer service interaction. Excellent vignettes to provide a vivid look at problems that arise with angry customers.
Five Star Teamwork: Four Seasons Customer Service Excellence
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Five Star Teamwork: Four Seasons Customer Service Excellence
The Four Seasons Restaurant in New York City is well known for excellent customer sevice. This program takes us behind the scenes to see how they achieve their 5 Star reputation.
Generations: MEET For Respect in the Workplace
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Generations: MEET For Respect in the Workplace
Communicating across generations presenting problems in your workplace? This program tackles the complex problems of working in and managing a multi-age workforce.
Give 'em the Pickle
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Give 'em the Pickle
Customer Service Best Seller!
Glad I Could Help
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Glad I Could Help
Real Customer Service Situations for Discussion make up this excellent program to encourage positive attitudes when dealing with the most common yet challenging customer service situations.
In This Together-An engaging look at harassment and respect
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In This Together-An engaging look at harassment and respect
Front-line Employees speak directly to their peers on issues of respect and harassment. Insightful look at real situations that will lead employees to make better choices.
It's Showtime: Stew Leonard's Dairy Customer Service
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It's Showtime: Stew Leonard's Dairy Customer Service
Inspire your teams to show up for work each day ready to excel in creating positive customer experiences.
Johnny The Bagger- A True Customer Service Story
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Johnny The Bagger- A True Customer Service Story
Award Winning true story of Customer Service that celebrates the power of personal care delivered from the heart. Based on the book by Barbara Glazer.
Let's Get Honest
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Let's Get Honest
Complete interactive workshop to explore our misconceptions about sexual harassment. Perfect for new hire orientation/onboarding. Training workshop that is appealing to new generations in the workplace.
Love your Customers with John O'Hurley
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Love your Customers with John O'Hurley
John O'Hurley (of Seinfeld & Family Feud) explores key areas where what we do will make our customers "Feel The Love" plus how we can best handle those difficult customers too!
More Than A Gut Feeling III Behavioral Style Interviewing- Older version
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More Than A Gut Feeling III     Behavioral Style Interviewing- Older version
More Than A Gut Feeling is Dr. Paul Green's best selling classic for behavioral interviewing. Award winning program that has been used globally to learn the skills of more effective interviewing.
Retail Safety Orientation
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Retail Safety Orientation
Safety training specific to retail workers to be aware of potential occupational risks.
Retailer's Complete Book of Selling Games and Contests: Over 100 Selling Games for Increasing "On The Floor" Performance
: $22.00
Retailer's Complete Book of Selling Games and Contests: Over 100 Selling Games for Increasing "On The Floor" Performance
One hundred effective selling games and contests to motivate your sales teams to outsell each other and grow your profits.
Right Words-Right Time- Customer Service Recovery- Retail Version
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Right Words-Right Time- Customer Service Recovery- Retail Version
Customer Service Recovery using Best Practices to show customers in a retail setting that We Care, We Understand,You Can Trust Me To Take Care of You.
Social Media Optimization for Dummies
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Social Media Optimization for Dummies
Optimize, optimize, optimize to get the most out of your company's social media presence
THANKS-Enlightened Customer Service
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THANKS-Enlightened Customer Service
When a call is answered at your company are you gaining a customer/client or are you losing them due to poor customer service skills on the phone?
The Difficult Guest
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The Difficult Guest
How to handle those difficult moments with customers is the focus of this best selling program for Customer Care.
Wednesday's Touch
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Wednesday's Touch
Customer Service is sometimes more than we realize. This film features a cashier and how her considerate way with her customer is the reason for his store loyalty.
We're In The Band!:Teamwork and Customer Service:
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We're In The Band!:Teamwork and Customer Service:
We're in the Band features The Paperboys a popular folk band. Cameo interviews with the band focusing on teamwork and customer service. Another sure best seller from the Producers of Give 'em The Pickle! and The Guest!
You've Got Customers
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You've Got Customers
Does your wait staff listen to their customers? Too often customers are saying..They just didn't hear what I asked them. This excellent program shows good and bad listening skills when assisting customers. Restaurant environment
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