Categoy pertaining to program relating to the retail industry. Customer Service, Conflict Management, Teams, and Safety
Adopt the qualities of gracious hospitality that has made the Biltmore a leader in world class customer service.
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Dr. Paul Green's behavior based interviewing "Past Actions Predict Future Performance" is explored. Completely new production based on his time tested approach to interviewing.
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It’s sad but true; one or more “bad apples” can spoil a bunch of your best performers or undermine your organizational culture. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenari
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Learn how to go beyond words by understanding body language cues in customer service and sales.
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Courage to Coach: Commonsense Approach to Confront Difficult Performance Issues in Retail. Provides a four step process for coaching that will work in any employee performance situation.
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Wonderfully humorous meeting opener about customer service that is a perfect starting point for workshops to improve customer service at your organization!
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Customer Service excellence how to program showing how to be pro-active with customers and make them feel like "royalty".
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Handling difficult customers is a learned process. This excellent training program helps with the ALERT method.
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Part of the Respectful Workplace Series focusing on dealing with hostile situations during a customer service interaction. Excellent vignettes to provide a vivid look at problems that arise with angry customers.
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The Four Seasons Restaurant in New York City is well known for excellent customer sevice. This program takes us behind the scenes to see how they achieve their 5 Star reputation.
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Communicating across generations presenting problems in your workplace? This program tackles the complex problems of working in and managing a multi-age workforce.
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Customer Service Best Seller!
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Real Customer Service Situations for Discussion make up this excellent program to encourage positive attitudes when dealing with the most common yet challenging customer service situations.
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Front-line Employees speak directly to their peers on issues of respect and harassment. Insightful look at real situations that will lead employees to make better choices.
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Inspire your teams to show up for work each day ready to excel in creating positive customer experiences.
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Award Winning true story of Customer Service that celebrates the power of personal care delivered from the heart. Based on the book by Barbara Glazer.
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Complete interactive workshop to explore our misconceptions about sexual harassment. Perfect for new hire orientation/onboarding. Training workshop that is appealing to new generations in the workplace.
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John O'Hurley (of Seinfeld & Family Feud) explores key areas where what we do will make our customers "Feel The Love" plus how we can best handle those difficult customers too!
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Safety training specific to retail workers to be aware of potential occupational risks.
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One hundred effective selling games and contests to motivate your sales teams to outsell each other and grow your profits.
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Customer Service Recovery using Best Practices to show customers in a retail setting that We Care, We Understand,You Can Trust Me To Take Care of You.
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Optimize, optimize, optimize to get the most out of your company's social media presence
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When a call is answered at your company are you gaining a customer/client or are you losing them due to poor customer service skills on the phone?
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How to handle those difficult moments with customers is the focus of this best selling program for Customer Care.
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Customer Service is sometimes more than we realize. This film features a cashier and how her considerate way with her customer is the reason for his store loyalty.
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We're in the Band features The Paperboys a popular folk band. Cameo interviews with the band focusing on teamwork and customer service. Another sure best seller from the Producers of Give 'em The Pickle! and The Guest!
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Does your wait staff listen to their customers? Too often customers are saying..They just didn't hear what I asked them. This excellent program shows good and bad listening skills when assisting customers. Restaurant environment
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