Retail Industry

Categoy pertaining to program relating to the retail industry.  Customer Service, Conflict Management, Teams, and Safety
Displaying products 1 - 14 of 14 results
Social Media Optimization for Dummies
:
Social Media Optimization for Dummies
Optimize, optimize, optimize to get the most out of your company's social media presence
Retail Safety Orientation
:
Retail Safety Orientation
Safety training specific to retail workers to be aware of potential occupational risks.
Retailer's Complete Book of Selling Games and Contests: Over 100 Selling Games for Increasing "On The Floor" Performance
: $22.00
Retailer's Complete Book of Selling Games and Contests: Over 100 Selling Games for Increasing "On The Floor" Performance
One hundred effective selling games and contests to motivate your sales teams to outsell each other and grow your profits.
It's Showtime: Stew Leonard's Dairy Customer Service
:
It's Showtime: Stew Leonard's Dairy Customer Service
Inspire your teams to show up for work each day ready to excel in creating positive customer experiences.
THANKS-Enlightened Customer Service
:
THANKS-Enlightened Customer Service
When a call is answered at your company are you gaining a customer/client or are you losing them due to poor customer service skills on the phone?
Wednesday's Touch
:
Wednesday's Touch
Customer Service is sometimes more than we realize. This film features a cashier and how her considerate way with her customer is the reason for his store loyalty.
Customer Service: Royal Treatment
:
Customer Service: Royal Treatment
Customer Service excellence how to program showing how to be pro-active with customers and make them feel like "royalty".
Help your staff deal with angry customers with thistraining program.
Difficult Customer ALERT
:
Difficult Customer ALERT
Handling difficult customers is a learned process. This excellent training program helps with the ALERT method.
Training program with video to improve handling of highly charged customer interactions.
Diffusing Hostility Through Customer Service-Respectful Workplace Series
:
Diffusing Hostility Through Customer Service-Respectful Workplace Series
Part of the Respectful Workplace Series focusing on dealing with hostile situations during a customer service interaction. Excellent vignettes to provide a vivid look at problems that arise with angry customers.
Love your Customers with John O'Hurley
:
Love your Customers with John O'Hurley
John O'Hurley (of Seinfeld & Family Feud) explores key areas where what we do will make our customers "Feel The Love" plus how we can best handle those difficult customers too!
Perfect meeting opener to use when thanking your team for delivering great customer service.
Customer Service To The Rescue
:
Customer Service To The Rescue
Wonderfully humorous meeting opener about customer service that is a perfect starting point for workshops to improve customer service at your organization!
Beyond Words: Customer Service & Sales Series
:
Beyond Words: Customer Service & Sales Series
Learn how to go beyond words by understanding body language cues in customer service and sales.
You've Got Customers
:
You've Got Customers
Does your wait staff listen to their customers? Too often customers are saying..They just didn't hear what I asked them. This excellent program shows good and bad listening skills when assisting customers. Restaurant environment
Five Star Teamwork: Four Seasons Customer Service Excellence
:
Five Star Teamwork: Four Seasons Customer Service Excellence
The Four Seasons Restaurant in New York City is well known for excellent customer sevice. This program takes us behind the scenes to see how they achieve their 5 Star reputation.
Browse Categories