Categoy pertaining to program relating to the retail industry. Customer Service, Conflict Management, Teams, and Safety
Dr. Paul Green's behavior based interviewing "Past Actions Predict Future Performance" is explored. Completely new production based on his time tested approach to interviewing.
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It’s sad but true; one or more “bad apples” can spoil a bunch of your best performers or undermine your organizational culture. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenari
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Learn how to go beyond words by understanding body language cues in customer service and sales.
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Courage to Coach: Commonsense Approach to Confront Difficult Performance Issues in Retail. Provides a four step process for coaching that will work in any employee performance situation.
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Wonderfully humorous meeting opener about customer service that is a perfect starting point for workshops to improve customer service at your organization!
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Customer Service excellence how to program showing how to be pro-active with customers and make them feel like "royalty".
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Handling difficult customers is a learned process. This excellent training program helps with the ALERT method.
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Part of the Respectful Workplace Series focusing on dealing with hostile situations during a customer service interaction. Excellent vignettes to provide a vivid look at problems that arise with angry customers.
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The Four Seasons Restaurant in New York City is well known for excellent customer sevice. This program takes us behind the scenes to see how they achieve their 5 Star reputation.
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Communicating across generations presenting problems in your workplace? This program tackles the complex problems of working in and managing a multi-age workforce.
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Customer Service Best Seller!
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Real Customer Service Situations for Discussion make up this excellent program to encourage positive attitudes when dealing with the most common yet challenging customer service situations.
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Front-line Employees speak directly to their peers on issues of respect and harassment. Insightful look at real situations that will lead employees to make better choices.
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Inspire your teams to show up for work each day ready to excel in creating positive customer experiences.
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Award Winning true story of Customer Service that celebrates the power of personal care delivered from the heart. Based on the book by Barbara Glazer.
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Complete interactive workshop to explore our misconceptions about sexual harassment. Perfect for new hire orientation/onboarding. Training workshop that is appealing to new generations in the workplace.
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John O'Hurley (of Seinfeld & Family Feud) explores key areas where what we do will make our customers "Feel The Love" plus how we can best handle those difficult customers too!
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Safety training specific to retail workers to be aware of potential occupational risks.
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One hundred effective selling games and contests to motivate your sales teams to outsell each other and grow your profits.
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Customer Service Recovery using Best Practices to show customers in a retail setting that We Care, We Understand,You Can Trust Me To Take Care of You.
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Optimize, optimize, optimize to get the most out of your company's social media presence
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When a call is answered at your company are you gaining a customer/client or are you losing them due to poor customer service skills on the phone?
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How to handle those difficult moments with customers is the focus of this best selling program for Customer Care.
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Customer Service is sometimes more than we realize. This film features a cashier and how her considerate way with her customer is the reason for his store loyalty.
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We're in the Band features The Paperboys a popular folk band. Cameo interviews with the band focusing on teamwork and customer service. Another sure best seller from the Producers of Give 'em The Pickle! and The Guest!
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Does your wait staff listen to their customers? Too often customers are saying..They just didn't hear what I asked them. This excellent program shows good and bad listening skills when assisting customers. Restaurant environment
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