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Teaches managers and supervisors about the type of conduct related to the “protected classes” that can lead to a claim of unlawful workplace harassment plus prevention.
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Highlights the organization's Code of Ethics and/or Business Conduct and asks learners to apply the Code to a series of hypothetical scenarios
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Important training for those in law enforcement on preventing exposure to bloodborne pathogens.
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Be aware of the red flag warnings of possible situations that would be considered bribery.
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Recognize potential compliance risks from third party activity
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Customer Service Recovery training for front line Public Service/ Government Employees. Practical training on how to turn a citizen/customer frustration or complaint into understanding and resolution.
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Safety tips for dealing with affects of heat stress specific for public sector employees.
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Employee Wellness: A Way of Life for public service employees explores the concepts of wellness- being at your best each day.
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Indivisible is a truly moving short film depicting one man's love of America during his time as a prisoner of war. Based on Sen. John McCain's experience.
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Busy lives often keep us from remembering those making sacrifices for our country each day. In Welcome Home, we see the joy and excitement expressed as a young father returns home from Iraq into the arms of his family.
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The words and film footage of the inspiring speech by President John F. Kennedy that challenged all Americans to explore and champion the difficult and unknown. A motivating call still for all leaders, managers and employees to achieve greatness.
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Featuring film footage from President Roosevelt's New Deal, this short film is still relevant today as we challenge ourselves to look beyond our fears to the future.
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Five part training series focusing on essentail areas for government employee customer service, ethics and appropriate conduct training.
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Part of the Respectful Workplace Series focusing on dealing with hostile situations during a customer service interaction. Excellent vignettes to provide a vivid look at problems that arise with angry customers.
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With harassment in the workplace continuing, it is important to continously inform Managers and Supervisors of their role in recognizing and preventing this behavior and that employees understand that is not tolerated.
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Raise awareness of harassing behaviors in the workplace. Available in industry specific versions. Best Seller!
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This best selling program teaches employees to respect Internal customers as if they were paying clients. By asking questions, listening and keeping your word a positive and productive work environment is achieved.
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Two part program for employees and management on how to stop harassment in the workplace. Award Winning program.
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Perfect training workshop to kick-off a team building initiative with author Patrick Lencioni DVD.
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Does your group lack cohesiveness? Patrick Lencioni's best selling book provides useful advice to overcome team dysfunction.
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Leadership Pickles encourages management to pay attention to their staff...by giving them those "inspiring pickles".
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Customer Service Best Seller!
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Everday coaching to improve employee performance can be difficult and touchy. Help managers learn how to coach at even the most unpleasant times.
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We all want our teams to work like a well oiled machine. Getting along, achieving results. Teamwork: How Synergy Succeeds provides insight on how to achieve that ideal!
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Are you losing your best employees to your competitors? Prevent the leakage of your best employees with this classic program based on the book by Sharon Jordan-Evers & Beverly Kaye.
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Bringing out extraordinary leadership is simply a matter of skill building. This classic with Kouzes & Posner along with the newest edition of the Leadership Challenge book provides tried and true leadership skill building.
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