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Home > Leadership > Essentials for Management, Workplace and Customer Service E- Learning
Essentials for Management, Workplace and Customer Service E- Learning
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Video Arts Management Essentials, Workplace Essentials and Customer Service Essentials Video and E-Learning Library combines 70 short videos 1-3 minutes in 32 on line courses. We invite you to view a short preview, introducing this new library of training assets.

The Essentials Video Library: 70 bite-size videos
In each film, lasting between one and three minutes, ‘Bad Manager’ and ‘Good Manager’ introduce us to a managerial or workplace issue. The viewer will grasp the key learning points of a subject while enjoying the Video Arts comedy approach which we know delivers highly effective, compelling learning.
The Essentials E-Learning Library: 32 short online courses
Each course takes about 30 minutes to complete and draws on the entertaining videos from our Essentials video series. The learner is invited to reflect on what they’ve learned in a number of engaging interactions, designed to make the learning stick.
The Cast
Robert Webb (Peep Show), Lucy Liemann (Rev), Helen Baxendale (Friends), Tom Bennett (Phone Shop), Jo Enright (Phoenix Nights), and Kobna Holdbrook-Smith (Turks & Caicos).
The Experts
Clive Shepherd, Charles Jennings, Sir Antony Jay, Dr Peter Honey, Professor John Adair, Desmond Morris, Pat Mitchell, Dr John Hemmingway…to name a few.
The Video and Course Topics
- MANAGEMENT E-LEARNING ESSENTIALS
- Being a leader
- Counselling
- Dealing with absenteeism
- Developing your team
- Difficult conversations
- Managing discipline
- Motivating your team
- One-to-one training
- Performance reviews
- Praise and criticism
- Recruiting
- WORKPLACE E-LEARNING ESSENTIALS
- Body language and assertiveness
- Communicating on the phone
- Communicating in writing
- Dealing with stress
- Finance and budgets
- Managing projects and processes
- Managing yourself
- Meetings
- Negotiating
- Presentation skills
- Understanding behaviour
- Customer Service Essentials

- A Human Approach
- Asking the Right Questions
- Behavior Can Help The Matter
- Company and Product Loyalty
- First Impressions on the Phone
- Dealing With Objections
- Behavior Breeds Behavior
- Choosing Your Behavior
- Controlling The Call
- Dealing with Objections
- Discovering Their Needs
- Dropping Your Emotional Baggage
- Finding Out What They Want
- Knowing Your Stuff
- Getting Into Their Heads
- How Not To Approach People
- Listening To The Customer
- Mr Rude
- Mr Chatty
- Mrs Arrogant
- Mrs Picky
- Agreeing On Actions
- Questioning Techniques Part 1
- Questioning Techniques Part 2
- Social Media and The Customer
- Social Media and You
- Stance
- Storytelling
- Team and Customer Loyalty
- Using Your Voice Effectively
- Getting to A Solution
- E-Mail and Web Chat
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