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How to Lose Customers Without Really Trying!
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How To Lose Customers Without Really Trying is one of the all time classics from Video Arts featuring John Cleese, Dawn French and Hugh Laurie. This very funny program shows how it is vital to treat customers as personal guests. Make them feel welcome and indulge their whims. The vignettes show how customer interactions turn disastrous when a staff member ( John Cleese) patronizes, blames, humiliates or pressures the customer. Excellent program on customer service with humorous vignettes that help to make the training stick!
Training Audience:
- suitable for front life staff in any organization
- humorous scenarios based on real life
- key learning points suitable for role play or discussion
- rules are valid for any customer care exercise
Training Options:
- DVD (26 minutes) plus Facilitator's Guide, Group Training Workbook, Self Study Workbook, Power Point Presentation, Course Certificate -all customizable on CD.
Video Arts Classic featuring John Cleese, Dawn French, Hugh Laurie, Jennifer Saunders and Stephen Fry |
Front line of any organization is where customers are won and lost...for life! Point of Impact clearly demonstrates the steps your front line needs to take to keep customers coming back..again and again!
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Customer Service Associates that show respect by paying attention to cultural issues are an asset to their company!
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