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Loyal, happy customers and clients are the reason for your success. The best customer service you can provide is how they get that way!
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Tom Peters Classic based on his book In Search of Excellence showing case studies on what it takes to motivate employees to seek excellence.
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We all work as individuals however each of us is an integral part of a team. Understanding that we are all part of a team is vital to the success of any company.
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Training Sessions Starters aimed at creating a positive culture! Created by psychologist Eve Ash to help people change negative thinking patterns. Positively change your workplace culture and the style of communication.
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One hundred effective selling games and contests to motivate your sales teams to outsell each other and grow your profits.
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Body Language our unspoken language. How do others "read" the subtle signs that betray our true emotions? Peter Clayton offers 7 key learning points to recognize the unspoken signals.
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Gary Vaynerchuk provides insight how companies can use social media platforms toprovide personal attention to their customer base.
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This three part series focuses on developing an organization that is recognized for excellence in leadership, teams and customer service. Features US companies well known for their success in these areas.
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In order to succeed, organizations need to cultivate leaders at all levels. What are the key leadership skills necessary for success?
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How do the best companies in America build World Class Customer Service? The case studies in this program give us an inside look into how they do it.
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Inspire your teams to show up for work each day ready to excel in creating positive customer experiences.
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Customer Service program for Healthcare showing turnaround in the way employees treat patients, family and one another.
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When a call is answered at your company are you gaining a customer/client or are you losing them due to poor customer service skills on the phone?
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Getting feedback about poor customer service? Customer Service turnaround in six steps as shown through the efforts at Baptist Health Care can be implemented anywhere.
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Great customer Service Reps know that only one person can deliver great customer service...that is you.
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Customer relations in healthcare reflects on the healthcare facility as a whole. Make sure your employees take time to care with service excellence!
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Customer Service is sometimes more than we realize. This film features a cashier and how her considerate way with her customer is the reason for his store loyalty.
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A Complaint is a Gift animated story reveals that the only way to have your company stand out among the many companies that do exactly the same thing is to treat your customers and their complaints too as though they are "one in a million"!
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Service module from the Little Big things Series looks at the service we provide our customers, clients and internally too. We all can improve the level of service our company provides and improve our bottom line in the process by creating customer loyal
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A short film depicting the differences in customers in a small restaurant. Our waitress Sally treats all customers with respect.
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Upliting true story of young Darius West and eleven of his best friends that take on the challenge to travel across the country on their mission to raise awareness and funds to support muscular dystrophy research.
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Randy Pennington's Results Rule! is about getting focused on producing results year after year. Learn how to build a successful culture within your organization by encouraging your workforce to do what's best rather than what's easiest.
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Patrick Lencioni provides a practical approach to achieving client loyalty and trust. Service firms that practice the naked approach will find it easier to retain clients.
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