Conflict Resolution

Conflict Resolution Skills to aid in handling conflict from an angry customer, a team member or workplace bully. Corporate Training Shop offers programs to address each and every area of conflict. Take a look at our complete line of solutions.
Displaying products 1 - 30 of 33 results
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Lets Talk: Bullying, Abusive Conduct and Their Consequences
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Lets Talk: Bullying, Abusive Conduct and Their Consequences
Bullying and Abusive Conduct are forms of harassment and are problematic,inappropriate and impact our well-being at work.
Supervisor on the Scene Series
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Supervisor on the Scene Series
Supervisor on the Scene Series six separate modules on Coaching-Communication-Conflict Resolution-Decision Making-Meeting Effectiveness and Training on Job Skills.
Supervisor on the Scene Series: Conflict Resolution
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Supervisor on the Scene Series: Conflict Resolution
Supervisors have a role in resolving conflict at work. This new program helps to improve those skills.
Managing The Workplace Bully
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Managing The Workplace Bully
This new program on bullying helps managers and supervisors to be effective when handling a problem employee.
Bullying and Respect in the Workplace
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Bullying and Respect in the Workplace
Bullying Behavior creates disruption at work. This new program helps to address and correct this unwelcome behavior.
Power Dead Even Rule
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Power Dead Even Rule
Power Dead Even Rule on gender communication has been an industry best seller and is now newly updated.
Conflict Resolution Strategies: Five Logical Ways to Manage Conflict
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Conflict Resolution Strategies: Five Logical Ways to Manage Conflict
Conflict Resolution Strategies encourages you to pick the best strategy for any conflict by analyzing the two factors most important in solving conflict: the outcome and the relationship.
Overcoming Disempowerment
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Overcoming Disempowerment
When does motivating an employee cross over the line to bullying? Short session opener on how to overcome disempowerment.
Surviving Team Conflicts
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Surviving Team Conflicts
When working together, the opportunity for conflicts can derail a team. Importance of learning to be more assertive when bullied by team members.
Managing Problem People
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Managing Problem People
Classic program featuring John Cleese demonstrating how managers can change a problem employee into a positive performer.
Management Solutions -Just In Time
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Management Solutions -Just In Time
Four module series of short and informative vignettes that allow managers and supervisors to review key examples of effective management behavior through short vignettes right at their desktop
Disruptive Behavior: Too Great A Cost
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Disruptive Behavior: Too Great A Cost
Disruptive behavior can hurt employee morale and lead to personnel turnover when the workplace is a hostile environment. This program shows healthcare venue.
Four Generations: The Greatest Potential
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Four Generations: The Greatest Potential
Four Generations: The Greatest Potential profiles each generation's attitudes, mindsets and values to help employees understand and then overcome misunderstandings and conflicts resulting in better teamwork and increased productivity.
Relationship Strategies Series
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Relationship Strategies Series
Tony Alessandra explores common behavior styles in this two part program. Part One: Understand and Identify and Part Two: Adapt.
More Than One Right Answer
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More Than One Right Answer
A short film from DeWitt Jones who shares with us how "so many things begin to change when you come at the world from the perspective of more than one right answer".
"Spirit Clips" Meeting Openers
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"Spirit Clips" Meeting Openers
Collection of inspiring short films, each a poignant story that moves us to challenge ourselves, be respectful of and help others.We encourage you to take a moment and view some of these films-you won't be disappointed!
Please Respect My Generation: Five Generations At Work
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Please Respect My Generation: Five Generations At Work
The five generations currently in the workforce have experienced differences in family structure, education and world events. This new program explores the importance of respect for the diversity of viewpoints and talents that each group offers.
Series of four complete training modules on DVD on leadership, feedback, empowerment, open communication, customer service and diversity.
Difficult People and Situations
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Difficult People and Situations
New series focusing on difficult situations and communication in the workplace.
Solving Conflict: Managers, Supervisors and Team Leaders
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Solving Conflict: Managers, Supervisors and Team Leaders
Course to help managers, supervisors and team leaders resolve conflicts without making enemies.
To improve interpersonal effectiveness, you must learn new skills!
Effective People Skills
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Effective People Skills
Learn how to communicate more effectively to build relationships and influence others is one of the key components of this training workshop.
Coping With Difficult People Part One and Part Two
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Coping With Difficult People Part One and Part Two
Complete workshop with video on dealing effectively with others.
Training program with video to improve handling of highly charged customer interactions.
Diffusing Hostility Through Customer Service-Respectful Workplace Series
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Diffusing Hostility Through Customer Service-Respectful Workplace Series
Part of the Respectful Workplace Series focusing on dealing with hostile situations during a customer service interaction. Excellent vignettes to provide a vivid look at problems that arise with angry customers.
Healthcare Violence: Be Part of the Cure
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Healthcare Violence: Be Part of the Cure
Preventing and diffusing violent situations in a healthcare environment.
Difficult Behavior: Breaking Through
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Difficult Behavior: Breaking Through
Strategies for handling difficult patient behavior.
Communication Breakdown
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Communication Breakdown
Equip your employees with the inter-personal communication skills they need to prevent a communication breakdown at work!
Between You and Me
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Between You and Me
Best seller for peer to peer conflict resolution.
Difficult People: How To Deal With Them
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Difficult People: How To Deal With Them
Are you plagued by hostile customers and coworkers?
What To Do When Conflict Happens
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What To Do When Conflict Happens
Every Employee's Guide to Resolving Workplace Problems and conflicts with others.
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