You've Got Customers


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You've Got Customers training program with DVD on customer service training, follows a young restaurant waiter  in his first job.  He receives an education in customer service from a bowling team who come to his restaurant on a regular basis.  From them, he learns six key customer service techniques that could be used in any business, anywhere.
 
 
 
Key Training Points:
  • be honest and sincere
  • listen before you sell
  • follow through on customer requests
  • take initiative to solve problems
  • know your product
  • take advantage of sales opportunities
Training Package includes: VHS or DVD (20 minutes) plus Facilitator's Guide with reproducible handouts.  This program is also available for digital streaming...call us for details.

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