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You've Got Customers training program with DVD on customer service training, follows a young restaurant waiter in his first job. He receives an education in customer service from a bowling team who come to his restaurant on a regular basis. From them, he learns six key customer service techniques that could be used in any business, anywhere.

Key Training Points:

be honest and sincere
listen before you sell
follow through on customer requests
take initiative to solve problems
know your product
take advantage of sales opportunities

Training Package includes: VHS or DVD (20 minutes) plus Facilitator's Guide with reproducible handouts. This program is also available for digital streaming...call us for details.

Related Products in our Catalog- These may be from multiple Producers

Service Impact! Series: The Angry Customer Open your discussion on how to keep your calm when dealing with those angry customers.	Service Impact! Series: Dimensions of Service Quick training program on seeing all sides of the customer experience and provide first class service!	Service Impact! Series: Cross Cultural Communication Help your customer care associates bridge the cultural barriers and achieve good customer service.
What's In It For Me? Motivate Employees from Their Own Perspective to be more focused on the customer and provide excellent customer service.	Give 'em the Pickle Best Seller! This wonderful film on customer service provides a unique view of how to please your customers!

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You've Got Customers

Choose From/ Product Choices

Related Products in our Catalog- These may be from multiple Producers

Service Impact! Series: The Angry Customer

Service Impact! Series: Dimensions of Service

Service Impact! Series: Cross Cultural Communication

What's In It For Me?

Give 'em the Pickle

Product Reviews