Working Front of the House-Customer Service

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Working Front of the House: Customer Service training program with DVD (22) minutes focuses on the employees who are the public face of the tourism and hospitality industries. Front of the House employees have the responsibility of providing the best possible service. In this program we see interviews with a number of people who work in the hospitality industry and deal frequently with the public.

Higlighted occupations include receptionist, bellhop, duty manager and food and beverage staff. Each section illustrates and describes the skills necessary for each job and tasks commonly expected to be carried out.

Key Training Points:

develop a service oriented attitude
good communication skills
professional grooming standards
and more

Training package includes DVD (22) minutes plus reproducible course material.

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