What Do You Say?

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What Do You Say? is a fast paced and entertaining video training program that literally answers the question " What Do You Say?" when faced with those awkward and difficult customer moments. When it comes to tough customer service challenges...the first few seconds and your first few words determine your success or failure.

When your customer is disappointed
When your customer won't let you help
When it's not about business
When you can't say yes
When your customer feels wronged

Training Package includes: DVD (20 minutes) plus Customer Comments Video, What Do You Say? Card game, 10 employee handbooks, 30 pg. Facilitator's Guide Guide, 10 pocket cards.

Related Products in our Catalog- These may be from multiple Producers

Service Impact! Series: Cross Cultural Communication Help your customer care associates bridge the cultural barriers and achieve good customer service.	Service Impact! Series Five short modules on key customer service challenge areas. Quick training starters with vignettes and complete support material.	How To Connect in Business in 90 Seconds or less... with Nicholas Boothman If people like you, they'll see the BEST in you, if they don't they tend to see the WORST! Learn how to connect with your customers both internal and external!
180 Ways to Walk The Customer Service Talk $109.50 Excellent handbook of customer service excellence tips. Perfect for a session take away reference.

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What Do You Say?

Choose From/ Product Choices

Related Products in our Catalog- These may be from multiple Producers

Service Impact! Series: Cross Cultural Communication

Service Impact! Series

How To Connect in Business in 90 Seconds or less... with Nicholas Boothman

180 Ways to Walk The Customer Service Talk

Product Reviews