What Do You Say? is a fast paced and entertaining video training program that literally answers the question " What Do You Say?" when faced with those awkward and difficult customer moments. When it comes to tough customer service challenges...the first few seconds and your first few words determine your success or failure.
A comprehensive "Meeting-in-a-Box" this program includes everything a front line manager needs to conduct an effective training meeting with their team. VHS or DVD (20 minute training film) plus Customer Comments Video, What Do You Say? Card game, 10 employee handbooks, 30 pg. Manager's Guide, 10 pocket cards.
