Telephone Courtesy: Royal Connection

Telephone Courtesy: The Royal Connection  training workshop  with DVD demonstrates to new and even more  experienced customer care associates that providing the "royal treatment" for our customers provides a better image for our company plus it can't hurt in helping our customers to return in the future.

This communication workshop covers:

• avoiding the most common mistakes
• determining and fulfilling customer needs
• offering the most professional treatment over the phone

The complete workshop includes:  DVD (23 minutes), plus 10 "Telephone Courtesy: The Royal Connection" employee handbooks, Leader's Guide and a laminated poster.