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Telephone Courtesy Pays Off II
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Telephone Courtesy Pays Off II is an award winning telephone skills workshop with DVD. Maximize telephone skills and show the customers you care . Complete with video vignettes to help your customer care associates understanding the difficulties they will face with irate callers. We also cover challenges of voice mail and language barriers.
Key Training Points:
- How to show callers your company cares
- How to deal with telephone complaints
- How to correctly deny requests
- How to expedite telephone transfers and delays
The Telephone Courtesy Pays Off II video based workshop comes complete with DVD (20 Minutes) plus Leaders guide and How To Book " Keep Them Calling! Superior Service on the Telephone. Additional books available for purchase in packs of 10. |
Customer loyalty can be crushed or created over the phone lines. Which do you prefer?
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