Telephone Behavior: Rules of Effective Communication

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Telephone Behavior:  Rules of Effective Communication training program with DVD featuring John Cleese.  Humorous training on using the telephone effectively as a communication tool.  This engaging an amusing storyline points out that since we use the phone for so much of our personal communication, assumptions are often made that we have the right skills when we use it at work.  This may not be the case and good business telephone skills including voice mail has to be learned.

Training Options:
  • DVD (34 minutes) plus separate disc containing Leader's Guide, employee workbook and PowerPoint Presentation
  • digital streaming license- call for this option

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