So Help Me Employee Edition

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So Help Me Employee Edition training program with DVD for front line custmer service. " If you own the problem, you own the customer. If you lose the problem, you lose the customer". What do customers value the most in customer service? Solving their problems. Recent research shows that handling customer problems quickly and correctly will retain or even build customer loyalty. Customers who don't get their problems solved will leave and not return.

So Help Me-Employee Edition illustrates realistic customer service problems on the front line that can frustrate both customers and employees. The video provides solutions to these problems that satisfy everyone: the customer, the organization and the employee. These solutions include: working with policy to solve problems, helping customers outside your department, actively listening, treating every customer as your own, and defining customer needs.

Also available is So Help Me Supervisor Edition- for Front line Management

Training Kit Components: DVD (16 minutes) available in English or Spanish. Includes comprehensive Facilitator's guide with reproducible worksheets. DVD contains PDF version of facilitator's guide and support PowerPoint graphics. DVD also contains scene selection and optional subtitles

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Pass It On: Coaching Skills for Managers Give your managers a model for coaching skills they need to guide and encourage their staff on a daily basic to improve productivity and team results.	Art of Selling Ensure that your staff members that deal with customers learn the key skills, techniques and behaviors of selling.	Helping Hand This humorous video depicting the process of coaching and delegating features John Cleese and Robert Lindsay. This program shows managers that understanding the need for coaching and then learning how to coach is an wessential part of their jobs.
So Help Me Supervisor Edition Help supervisors/managers of front line customer service teams increase their effectiveness with their associates.	Front of the Class "Learning To Lead" You Only Succeed When They Do! is the motto of this program for new Managers or Supervisors. Also can be used as a refresher to renew commitment, drive and improve attitudes.	Give 'em the Pickle Best Seller! This wonderful film on customer service provides a unique view of how to please your customers!