So Help Me Employee Edition

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So Help Me  Employee Edition training program with DVD for front line custmer service.  " If you own the problem, you own the customer. If you lose the problem, you lose the customer".  What do customers value the most in customer service?  Solving their problems.  Recent research shows that handling customer problems quickly and correctly will retain or even build customer loyalty.  Customers who don't get their problems solved will leave and not return.


So Help Me-Employee Edition  illustrates realistic customer service problems on the front line  that can frustrate both customers and employees.  The video provides solutions to these problems that satisfy everyone: the customer, the organization and the employee.  These solutions include: working with policy to solve problems, helping customers outside your department, actively listening, treating every customer as your own, and defining customer needs.

Also available  is So Help Me Supervisor Edition- for Front line Management
Training Kit Components: DVD (16 minutes) available in English or Spanish.  Includes comprehensive Facilitator's guide with reproducible worksheets.  DVD contains PDF version of facilitator's guide and support PowerPoint graphics.  DVD also contains scene selection and optional subtitles

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