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Smile! Customer Service
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Smile! an award winning training program on DVD featuring Reggie Wilson, a Seattle bus driver. In this 12 minute video, Reggie speaks from his heart about the day-in, day-out experience of doing his job and dealing with customers. He shares his secrets for working with the public and making a choice everyday to be positive. In this film we will hear from the everyday commuters on Reggie's bus and how his positive attitude make's their day more fun!
Training Kit Components:
- 12 minute video available in DVD format
- 25 page Leader's Guide with background information, sample training session plus reproducible pages for handouts
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10 SMILE! buttons
Streaming License:
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Open your discussion on how to keep your calm when dealing with those angry customers.
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Quick training program on seeing all sides of the customer experience and provide first class service!
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Help your customer care associates bridge the cultural barriers and achieve good customer service.
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John O'Hurley (of Seinfeld & Family Feud) explores key areas where what we do will make our customers "Feel The Love" plus how we can best handle those difficult customers too!
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Best Seller! This wonderful film on customer service provides a unique view of how to please your customers!
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Excellent handbook of customer service excellence tips. Perfect for a session take away reference.
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