Six Steps to Greatness: Customer Service Agenda

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Six Steps to Greatness: Customer Service Agenda training program with DVD features the customer service turnaround efforts at Baptist Health Center. Organizations striving to get good grades for customer service begins with the commitment of leaders in the organization responsible for implementing customer service strategies and attaining service improvement goals. In this program, we see this process unfold.

Key Training Points:

create standards-receive buy in from those responsible
hire and train the standards
get it done with teams
recognize service hereos
accept only winning attitudes
measure, correct and train incessantly

Training Package includes: DVD (15 minutes) plus Facilitator's Guide

Digital Streaming License also available. Call us for details

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