Service With Soul

Understand the key characteristics of world class service.

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Service With Soul with Tom Peters  shows us five organizations that deliver world class customer service.  We visit K.Barchetti Shops, Nypro, Southwest Airlines, Demar Publishing and the Chicago Police Department.

of the Southwest Airlines portion of  Service with Soul

Key Learning Points:

  • Use training to build a culture of customer service
  • Understand the key characteristics of world class service
  • See great service in action
Available in DVD with running time of 70 minutes
 
Short Cut Version available.

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