Service Heroes

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Services Heroes: Customer Service Turnaround training program with DVD features case study of the customer service improvement at Baptist Health Care. This inside look at Baptist Health shows the commitment to improve from their 10% grade in customer satisfaction to ranking #1 customer satisfaction in survey of 600 hospitals!

This incredible turnaround at Baptist Health makes for one of the greatest healthcare customer service stories. Service Hereos offers real-life examples of service excellence.

Trailer

Key Training Points:

be ready for moments of truth
achieve through change
always think "cusgtomer"
find a way to make a difference
teamwork works
everyone must be involved....everyone!
be a service hero

Training package includes: DVD 15 minutes with Facilitator's Guide

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Service Heroes

Choose From/ Product Choices

Related Products in our Catalog- These may be from multiple Producers

Cultural Competency: Just Good Healthcare

How to Connect in Healthcare in 90 Seconds or Less

Beyond Words: Customer Service & Sales Series

Customer Service: Natural As Child's Play

Product Reviews