Service Impact! Series

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Complete five part series of quick, easy to use and versatile meeting openers on customer service. Available on DVD or digital streaming.

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Service Impact!™ Series consists of five key training area vignettes that are targeted for impact and group discussion. Each vignette is under four minutes and provides a quick service moment that can be related to and discussion on your representatives role when like situations occur with your customers.

Credibility Through Honesty

Cross Cultural Communication

Dimensions of Customer Service

The Angry Customer

Levels of Learning

Service Impact!™ Series modules are perfect for quick, informal training or lunch and learn and can also be licensed for digital streaming for your on-line library of training( call us for setup and pricing on this option).

Training Package: Five Part series on DVD ( each package separately) 5 CD-ROMS containing training materials for each module with Facilitator's Guide, Activities, Discussion Questions, Studen Worksheet, Power Point File and a Pre/Post Training Assessment.

Each module is also available separately on this website.

Related Products in our Catalog- These may be from multiple Producers

Service Impact! Series: Levels of Learning Part of being a skilled customer service associate is product knowledge and customer knowledge.	Service Impact! Series: Dimensions of Service Quick training program on seeing all sides of the customer experience and provide first class service!	Service Impact! Series: Cross Cultural Communication Help your customer care associates bridge the cultural barriers and achieve good customer service.
Service Impact Series: Credibility Through Honesty Part of the five part series on customer service showing how honesty and admiting mistakes and taking corrective action keeps customers.	Difficult Customer ALERT Handling difficult customers is a learned process. This excellent training program helps with the ALERT method.	Beyond Words: Customer Service & Sales Series Learn how to go beyond words by understanding body language cues in customer service and sales.
Customer Service Zone Workshop focusing on problems employee has with customer service skills without experience in the customer service zone! This lack of experience can be pretty scarry!