Service Impact Series: Credibility Through Honesty

Service Impact ™ Series: Credibility Through Honesty vignette showing the importance of being honest with customers  when mistakes have been made.  Customers are more understanding of problems when the company representative is willing to admit mistakes and take corrective action.  This vignette also shows the importance  of safe guarding internal information .  Quick short training vignette, showing in under four minutes  a customer service situation that starts excellent discussion and provides quick learning

Training Package: training DVD plus CD-ROM containing Facilitator's Guide, Activities, Discussion Questions, Student Workshet, PowerPoint File and Pre and Post Training Assessment.