Dr. Paul Green's behavior based interviewing "Past Actions Predict Future Performance" is explored. Completely new production based on his time tested approach to interviewing.
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Six simple principles to follow as we negotiate to get what we want. Presented by Ed Brodow, author of Negotiation Boot Camp and expert on PBS, ABC News and Inside Edition.
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We're in the Band features The Paperboys a popular folk band. Cameo interviews with the band focusing on teamwork and customer service. Another sure best seller from the Producers of Give 'em The Pickle! and The Guest!
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Art Jeffries noted keynote speaker and best selling author provides candid insight into the art of networking. This new program will provide a wealth of knowledge to help grow your success.
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Nick Boothman uses real world healthcare scenarios to demonstrate the importance of realationships built on trust with those we serve.
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Bruce Tulgan's best selling book is now available as a complete training workshop with DVD. Provide your manager's with the all important how to's for managing Generation Y.
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Best selling author Bruce Tulgan hosts this workshop aimed at enhancing a manager's "hands- on" managing skills.
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Based on John Sweeney's best selling book "Innovation: At the Speed of Laughter: 8 Secrets to World Class Idea Generation, this workshop on DVD helps to unlock creative potential within organizations.
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What if we we just said to everything "well that's OK the way it is" when it isn't? This thought provoking meeting opener challenges viewers to re-think their standards of quality, safety and excellence.
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Promoting a corporate culture that is ethical and honest is the goal of most organizations. This new workshop provides ethical dilemmas to use as examples of situations that employees commonly face. Would your employees be able to make the right one?
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Bob Farrell visits with companies that are succeeding with "Giving Away Pickles" each day to their customers!
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Perfect reminder for all employees that their success will be achieved one step at a time.
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If people like you, they'll see the BEST in you, if they don't they tend to see the WORST! Learn how to connect with your customers both internal and external!
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You Only Succeed When They Do! is the motto of this program for new Managers or Supervisors. Also can be used as a refresher to renew commitment, drive and improve attitudes.
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Front-line Employees speak directly to their peers on issues of respect and harassment. Insightful look at real situations that will lead employees to make better choices.
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Complete interactive workshop to explore our misconceptions about sexual harassment. Perfect for new hire orientation/onboarding. Training workshop that is appealing to new generations in the workplace.
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Learn" what to say" to handle tough customer moments. Help your front line employees by giving them the communication tools they need to react appropriately when those difficult customer interactions occur!
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Inspire managers to keep the good people they already have by making time to listen and praise.
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Resolving Conflict and Restoring Team Unity can be very difficult to master. This program tackles these issues and sets your team on the path to unity.
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"Leaders are those who SERVE the people who SERVE the customer" Leadership Pickles encourages management to pay attention to their staff...by giving them those "inspiring pickles".
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How to handle those difficult moments with customers is the focus of this best selling program for Customer Care.
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Award winning training workshop for customer service skills has been newly revised to give a fresh perspective on customer service.
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Best Seller! This wonderful film on customer service provides a unique view of how to please your customers!
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Workshop with video to help managers increase performance management skills.
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