YOU (18 Segments - 44 Minutes)
3 Minute Apologies 2:38
Tom believes nothing is more powerful (and difficult) than apologies. Tom also thinks that there is almost no situation where the other person is 100% responsible. In just about every case, you bear some (even if very small) responsibility. So, apologize for your 2%. If you fail to do this, it can create a downward spiral. But, if you do it, it can create a virtuous spiral.
Brand YOU 3:07
Based on Tom’s theory of branding, this video applies branding to YOU. The labor market worldwide has become astonishingly competitive. To thrive, you need to “stand for something.” You need to find you "inner entrepreneur." Behave in an entrepreneurial fashion because no one will have a "standard" career ahead of them.
Build Your Own Legacy – Every Day 2:04
Ask yourself "What is your legacy today." Every day does have a legacy. Every day can be a masterpiece. Keep a scorecard for yourself. We build our track record whether we’re President of the United States or someone working in a restaurant one day at a time.
Engage Your Brain Game 2:22 In the book The Talent Code, author Dan Coyle speaks about ways to build talent. He uses an exercise that shows how the human brain works and how you can engage your brain. Tom goes over this exercise and encourages you to try it out in order to engage your brain!
Five Guys From Delaware 2:16
Woody Allen once famously said, "80% of success is showing up." Tom explains how the Delaware delegation for the writing of the constitution had a huge impact because they showed up every day - with all their delegates. Listen to why Tom thinks that’s important – just showing up!
GTHOOTO 1:39
Tom says “Get The Hell Out Of The Office!”! Find out why!
Make Your First Impression in 7 Seconds 2:27
What do you project? How can you amp up your attitude? Are you engaged and energetic? What do other people see in the first seven seconds that they meet you? Tom discovered this concept in Roger Ailes book “You Are the Message” and wants you to think about.
Out Read Everyone 2:04
Tom thinks that reading is one great way to gather information and process it. So, one of the strategies for success is to Out Read Everyone. Read wide, long, and deep. It will give you more analytic depth and a better on handle on many issues.
Promoting People and Your Legacy 2:10
Tom argues that managers should make two important promotion decisions a year. Tom believes that these two decisions can define your legacy both with your team and in your overall career. Are you thinking about these two decisions?
Read These Books 1:58
It's all about relationships. So, think about moving your finance and marketing books aside and reading these 10 books on communication and relationships that Tom believes contain critical concepts for you.
Start Something Dull 3:55
Tom is often asked, “What industry should I get into to succeed?” Tom says that the essence of our economy is often interesting people who do dull things. Start something dull and you’ll realize how interesting it can get!
TDY Finance 2:17
In the Navy, there was a term, TDY – or Temporary Duty. Tom believes that if there is ever an opportunity for “temporary duty” in Finance, you should take it. It will teach you volumes about how your organization works.
Thank You Notes 2:49 A “thank you” is recognition of a job well done. Often the most important person to thank is not the “top” person but the people several levels down who helped you really get the job done
The Calendar Never Lies 2:28
You ARE your calendar. Your biggest asset is your time. So if you think something is important, then your calendar better reflect that. The calendar never lies.
To Don’t List 2:24
Most of us have "to do" lists. But sometimes people can over commit or can generate so many ideas that it is overwhelming. You might want to think about creating a "to don't" list. A “to don’t” list can help you prioritize
Writing Matters 2:57
Great writing makes a huge difference. It reflects well on you. The quality of written communication is incredibly important. The good news is that you can always improve your writing skills. Practice!
You Are The Company You Keep 1:55
The most important factor for innovativeness is this: We are the company we keep. Hang out with interesting, diverse and creative people and it will help you. Everybody with whom we interact is important to innovation. As Tom puts it, "Hang out with cool and you will become cool.”
You are Your Message 2:26
Tom believes that your life and your story is the simple most effective tool that you have. The way you live is incredibly important. A key part of this is your “story.” Good stories make a difference in how you communicate and inspire others.
Purchase Includes:
- DVD (44 Minutes)
- Discussion Guide
- Power Point
Running Time: 44 minutes
Copyright Date: 2009
Strategy (24 Segments - 61 Minutes)
20x12=240 - Lunch Opportunities 2:17
Try this formula: 20 (days in a month) x 12 (months) = 240. 240 is the number of potential useful opportunities to connect with someone in your organization. Use it to build relationships. Use it to mend relationships. Use it to connect with people. It's a powerful tool.
A Bias for Action – Wayne Gretsky 1:42
One of Tom’s very favorite slides speaks directly to “bias for action.” It’s a quote from the hockey player, Wayne Gretsky. Gretsky said, “You miss 100% of the shots you never take.” Or, as Tom says, “If you aren’t trying it; it isn’t gong to happen!”
Best Practices 2:20
Tom loves "best practices." Tom also hates "best practices." When "Best Practices" become policy, they can be extremely counterproductive. There is a fine line between the positive learning value and the negative of mimicry
Big Items need Big Carts 2:01
Tom has found that simple things can make a big difference. For example, when Wal-Mart slightly increased the size of their carts, their sales of physically big items rose by 50%.
Big Red Button 1:28
At Commerce Bank every computer at the bank has a special red key on it that says, “Found something stupid that we are doing that interferes with our ability to service the customer? Tell us about it, and if we agree, we will give you $50.” Smart companies are willing to go to war on their systems.
Boomers and Geezers 2:51
This is what Tom thinks on consumers turning 50: “We are the Aussies & Kiwis & Americans & Canadians. We are the Western Europeans & Japanese. We are the fastest growing, the biggest, the wealthiest, the boldest, the most (yes) ambitious, the most experimental & exploratory, the most different, the most indulgent, the most difficult & demanding, the most service & experience obsessed, the most vigorous, (the least vigorous,) the most health conscious, the most female, the most profoundly important commercial market in the history of the world—and we will be the Center of your universe for the next twenty-five years. We have arrived!”
Distance Matters 2:42
If your office is more than 100 feet away from another person's office then it might as well be miles away. Find out why distance matters to your work groups, productivity and bottom line.
Diversity Wins 2:58
Tom speaks about diversity (with a lower case “d”). He says if you mix things (and people) up you get better outcomes. In fact, it makes a HUGE difference.
Front Line Supervisors 2:38
What is the #1 cause of employee dissatisfaction? The answer is: The quality of the first line supervisor. Arguably one of the most important strategic decisions that a company makes is the promotion of first line supervisors (and their training.)
Give Your Speeches the Personal Touch 2:29
We all give speeches. They may be 15-second speeches in a meeting or full-length keynote addresses. You can improve anything when you add a “personal touch.” that will resonate with your audience.
Ho-Humm 3:04
“I thought to myself, ‘What a dreadful mission I have in life.’ I’d love to get 6,000 restaurants up to spec, but when I do it is only ‘Ho-Hum.’ It’s bugged me ever since. It’s one of the great paradoxes of modern business. We all know distinction is key, and yet in the last twenty years we have created a plethora of ho-hum products and services. Just go fly in an airplane. It could be such an enlightening experience, but Ho-Hum. We swim in an ocean of ho-hum, and I’m going to fight it. I’m going to die fighting it.” Barry Gibbons, Burger King
I Am Your Customer 3:05
Advertising is changing and needs to grab the attention of young people. Tom argues the point that advertisers should also pay attention to the people over 50, "the future market with the money will be boomers.”
Kindness is Free 3:24
Press Ganey studies patient satisfaction in hospitals. They conducted a huge survey of several hundred hospitals and over 100,000 patients looking at the top 15 things that determine patient satisfaction. None of the top fifteen items had to do with whether you get well. Every single one of the top 15 had to do with the experience, morale, and other intangibles. What people remember is the quality of the human interaction.
Know When to Hold ‘em 1:49
"Know when to hold'em; know when to fold'em." A lot of people who succeed do so because they hang onto a project past the time other people would "fold'em." Persistence often yields extraordinary results. So HOLD ON!
Over Budget Projects are More Interesting 3:04
Many times projects go over budget. Is this always bad? Not always. Sometimes going over budget means that really interesting things get done. Many terrific things do go over budget… and after they are done, we all think it was worth every penny.
R&D Everywhere 1:46
Tom has an "Innovation Equality Act." Innovation shouldn’t just happen in the R&D office. It’s not all about new product development. Innovation is equally important in every part of the organization. Your competitive advantage can come from many different sources, so work on innovation throughout the organization.
Rate Innovation 2:02
Take every project - small or large - and rate them 1 to 10. (1 being maintenance or something dull. 10 would be something cool – something that makes you say “WOW”). Tom's idea is that you always want a few projects that score "8 or above." You need to do cool stuff.
Recession Thoughts 2:46
A conversation Tom had with a Chief Lending Officer at a small bank really brought this issue to the forefront. The banker said, “Tom let me tell you the definition of a good lending officer. After church on Sunday, on the way home with my family, I take a little detour to drive by the factory I just lent money to. I don’t go in, I just drive by.” Tom believes that this is just one small but important example of staying in touch. It is a lesson we can all understand. Business is ultimately all about individuals.
Say “I’m Sorry” Healthcare! 2:44
We spend trillions of dollars a year in healthcare. Some people say that hundreds of billions are spent on unnecessary tests. Some hospitals are dealing with it in a rather unique way. Their approach? They say, "I'm sorry." When they say this, it can reduce malpractice claims very significantly.
Stories Are Powerful 1:54
Storytelling isn’t just provocative; it is built into human DNA. Stories are more powerful than the brand. (Or you can say, the brand is the story.). If you can translate anything into a short meaningful story, it will help you tremendously.
Surviving Tough Times 4:53
Tom presents a list of 44 ideas for dealing with tough times. 44 things you can begin doing TODAY to help survive the tough times.
The Brand is the Quality of The Talent 1:54
The message is simple: put people first. Tom believes in branding, but he also thinks that whether you are running a football team or a six-person training department you have to look beyond the brand. At the end of the day, the brand is the quality of the talent
Unsexy Socks and Healthcare 2:53
There is a human tendency to like "sexy" things. But often the simple solutions make a difference. Tom talks about compression socks. If more people in hospitals used compression socks, then tens of thousands of lives could be saved every year. There is always an “unsexy” solution for your organization
Women and Business Relationships 2:19
Much of business is about relationships. Statistically, women are better at relationships than men. Relationships are important - now more than ever, so everyone needs to work on this skill.
Purchase Includes:
- DVD (61 Minutes)
- Discussion Guide
- Power Point
Running Time: 61 minutes
Copyright Date: 2009
Produced by Enterprise Media
Little BIG Things: Excellence (14 Segments - 52 Minutes)
The Little BIG Things: Excellence from the new Tom Peters training program contains sixteen video clips on the topic of Excellence. This is one of Tom’s favorite words and you will find out why through his insightful observations of the business world and the people who have made it successful. Every employee in your organization can benefit from Tom’s thoughts in this program.
“If not Excellence, what? If not Excellence now, when?” Tom Peters
A Bias for Action 3:17
One of the original 8 principals from the best-selling book In Search of Excellence, A Bias for Action is just as, if not more, relevant today as it was then. The lesson here is quite simple: Too much talk, too little do!
Angry People Make Change 2:57
Change and innovation tend to begin with people who are angry and frustrated with the status quo. These types of emotions can really draw attention to inefficiencies and motivate change. Channel all that frustration into new ideas!
Cross Functional Communication 2:56
Although this ability is critical to success, most people would agree that the cross functional communication practices at their own organization are not very good. Well, here is a fun and easy tool to really improve your cross-functional communication skills. Lunch! Socialization is a great way to build a cross functional relationship that will help you now, and in the future.
Excellence Can Happen Anywhere 2:18
You can do it in groceries as well as in the wacky and wonderful world of Google. What are we talking about? Excellent people practices! Some people think that excellence in people practice only happen in large corporations, not small companies or the service industry. But, it can be found anywhere!
Fail Forward Fast 3:30
If, as Tom believes, trying a lot of stuff is key to Excellence, then failure, too, is key. A CEO once told Tom that their philosophy was “Fail. Forward. Fast.” That is: Fail fast. Learn from it fast. And try again… fast! Each failure leads to a better solution.
Hard is Soft, Soft is Hard 1:54
Tom goes back to the basic lessons from "In Search of Excellence" and recaps the importance of people and relationships. Tom believes that the so-called “Hard Stuff” (budgets, strategy, etc) is the easy stuff. The "soft stuff" (people, relationships, etc) is the most difficult – but the most important.
Have You 50 12:10
Tom saw an article in the Harvard Business Review called, “Mapping Your Competitive Position.” That triggered the thought: Instead of “mapping your competitive position,” why don’t you just call a customer? If would be easier – and better! Over time, this has led to these 50 pragmatic ideas for achieving excellence.
Language Matters! 2:44
Radically Thrilling! Insanely Great! WOW! These are all quotes Tom uses to illustrate the impact of the language you use. If you want an energetic place, use energetic language!
MBWA 2:22
One of the original concepts from In Search of Excellence is "MBWA" or Managing by Wandering Around. This concept was radically different from the practices of many organizations where the CEOs were locked in their offices. Tom still believes that this concept if very important and that getting out of your office is critical to success.
The 19 E's of Excellence 4:21
From Edginess to Excellence, The 19 E’s of Excellence contain some of Tom’s thoughts on what it means to have excellence.
Thoughts From Tom Watson 1:48
It is such an incredible aspiration, to pursue excellence. In fact, I don’t understand the pursuit of anything else. Tom Watson, the legendary IMB founder, said this after being asked about achieving excellence: “The secret to excellence is a deep-seated personal commitment to the fact that you will never again, knowingly, do anything that is not excellence.”
Thoughts On Enterprise 2:26
Every organization exists to be of service to others. Explore this “Enterprise at it’s Best” philosophy and what it means, or should mean, to you and your organization.
Purchase Includes:
- DVD (52 Minutes)
- Discussion Guide
- Power Point
Running Time: 52 minutes
Copyright Date: 2009
Training Package with DVD containing all five programs(91 segments)