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Service Impact! Series: Levels of Learning
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Service Impact!™Series: Levels of Learning training program with DVD aims at helping customer service associates recognize and improve their level of knowledge both of their own product knowledge and the skill level of their customers. Through this right way/wrong way vignette, your staff will recognize the importance of being up to date on product knowledge and on how to guide their customers when they need help.
Key Training Points:
- recognize the competency and skill of customers
- recognize the skill and competency of co-workers
- Know when customers or co-workers are conscious-or unconscious of their skills
- better help customers based on skill level
Training Package includes DVD (5.31 minutes) with CD containing a facilitator guide, activities, discussion questions, student worksheet, PowerPoint file, Pre/Post Training assessment.
Part of the 5 module Service Impact!™Series. Also available for digital streaming license. Call us for pricing options and setup. |
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