Teach your sales associates the skills that will help them close the sale!
|
When a call is answered at your company are you gaining a customer/client or are you losing them due to poor customer service skills on the phone?
|
In negotiations today, you might not get what you deserve..you will get what you negotiate. Step by step of negotiating process is discussed and demonstrated in this program to improve negotiating skills.
|
Environmental Green technology is at the fore front of most organizations with an impact on the environment. This case study features a Subaru auto plant and their sustainability efforts.
|
The Plus of Us: Dynamic Diversity training has separate workshops on DVD for Employees & Supervisors that encourage interactive participation by learners to explore scenarios discrimination,harassment and diversity.
|
Threat Detector training program will clarify what behaviors are suspicious and what action to take when you see them in co workers, cyustomers or vendors and how to act quickly to handle potential threat.
|
Through candid interviews six people affected by the use of drugs share their very personal story of use followed by addiction and finally recovery. A very effective film to introduce the various forms of drug abuse and prevention.
|
Getting to Yes with Dr. Roger Fisher a benchmark case study workshop with actual conflict management scenarios. Demonstrates systematic approach to implementing interest based negotiation balanced with building long term relationships.
|
Classic on change management based on book by Jim Belasco and Ralph Stayer.
|
Randy Pennington's Results Rule! is about getting focused on producing results year after year. Learn how to build a successful culture within your organization by encouraging your workforce to do what's best rather than what's easiest.
|
Dr.Sondra Thiederman takes us through the steps to recognizing our own personal biases and learn how to work around our ingrained behaviors to become more bias free in our thoughts and actions towards others.
|
This course developed by experienced employment attorneys and trainers, educates your managers and employees about the characteristics and benefits of a respectful work environment. Perfect also for mandatory AB 1825 management training.
|
Good advice for employees at all levels, on how to handle negative communication in the workplace.
|
Two Part program to train managers and employees on how to recognize and resolve subtle sexual harassment situations before they explode into costly lawsuits.
|
The how to of time management has been updated and provide insight proven methods to help us get control time management-how to get control of your time and your life.
|
Cam Marston workshop on DVD for managers and supervisors to gain skills on managing the different generations in the workplace. Two part series.
|
Award Winnning two part series on dealing with the importance of documentation and action by managers when claims of harassment, threats of violence or abusive conduct are reported by employees.
|
Well known leaders and thinkers define their meaning of success and what that can mean to you.
|
A first hand look at dialog between generations through the eyes of Cam Marston and his mother Judy Marston.
|
This classic film features a woman supervisor going about her daily routine of interacting with her employees! Excellent
|
Three part business series to help employees working globally to successfully understand and communicate with other cultures both verbal and non verbal differences also selling and negotiating skill differences.
|
Powerful workshop with Brigid Moynahan showing how the ways we value and devalue our colleagues impacts our workplace and the effectiveness of all to excel. These behaviors impact the ability to retain our best employees over time.
|
Essential leadership principles training focusing on team communication and motivation. Based on principles used by military fighter pilots. Designed with the newly appointed manager/supervisor in mind.
|
Communicating with others can be so difficult at times. This workshop with example vignettes explores four different communication styles and how to adapt your style to the communication style of others.
|
Perfect for sessions on communication the classic Abbott and Costello standup comic routine.
|
Animated program introducing a new concept into the language of the leader-the concept is Co-creating with direct reports versus a power over mind set.
|
Two challenging opened ended scenarios to stimulate group discussion on diversity.
|
A look into various companies that foster creativity through "jam" sessions to foster new ideas hosted by John Kao.
|
Workshop with video on the four generations presently in the workplace with noted speaker Cam Marston.
|
Benchmark program featuring on site visits with three well known leaders and their staff . Candid interviews on their view of what leadership qualities they believe are important.
|