|
|
It's Your Call: Remarkable Customer Care on the Phone
|
|
Choose From/ Product Choices
| |
|
It's Your Call: Remarkable Customer Care on the Phone training program with DVD focuses on what is great customer care on the phone. This program guides us through key steps to take to be great customer service professionals by choice! It starts by listening to the customer, being courteous and greacefully guiding the customer through the call and most of all how to handle our dissatisfied customers and maintaining a fresh outlook after each call.
Key Training:
Get Connected: Meet your customer "where they are" as if you were face to face. Treat people as if you were with them.
Be Attentive: give every customer your Full Attention!
Take Responsibility: own the call-never take things personally
Be Enthusiastic: treat every customer as your only customer
Training Package includes: DVD (25 minutes) plus Facilitator's Guide, and pocket reminder cards. |
Five short modules on key customer service challenge areas. Quick training starters with vignettes and complete support material.
|
Award winning classic to help Customer Service Reps handle those difficult calls.
|
Customer loyalty can be crushed or created over the phone lines. Which do you prefer?
|
Learn" what to say" to handle tough customer moments. Help your front line employees by giving them the communication tools they need to react appropriately when those difficult customer interactions occur!
| | |
Product Reviews
|
Sign In/Register Here
We accept
DiSC is a registered trademark of
Inscape Publishing, Inc.
|
|