EMail ( Is It) Undeliverable?

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Undeliverable: E-mail Etiquette for Today's Workplace  training program with DVD will instill your employees with best practices for business e-mail.  Trainees will also learn how to avoid those disastrous errors that plague so many companies.

Topics covered:
  • Address Fields
  • The Subject Field
  • Addressing Recipients
  • Grammar & Punctuation
  • Formatting
  • Message Clarity & Brevity
  • Censor Yourself
  • Sending Attachments
  • Professional Closings
  • Proofreading
  • Responding to Email
  • Good News vs. Bad News Email

Help your employees master Email Customer Service; an increasing number of customers prefer email contact over telephone contact. However, many of these customers are dissatisfied with the service they receive via email.

If your company does not have a comprehensive email training program or even a set of email etiquette guidelines, your customer service reps may be committing dozens of common, yet easy-to-fix errors. These gaffes could be costing you customers and severely tainting your reputation.

This program is available for digital us to set up this delivery option for your organization. 

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