EMail ( Is It) Undeliverable?


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Undeliverable: E-mail Etiquette for Today's Workplace  training program with DVD will instill your employees with best practices for business e-mail.  Trainees will also learn how to avoid those disastrous errors that plague so many companies.

 
 
Topics covered:
  • Address Fields
  • The Subject Field
  • Addressing Recipients
  • Grammar & Punctuation
  • Formatting
  • Message Clarity & Brevity
  • Censor Yourself
  • Sending Attachments
  • Professional Closings
  • Proofreading
  • Responding to Email
  • Good News vs. Bad News Email

Help your employees master Email Customer Service; an increasing number of customers prefer email contact over telephone contact. However, many of these customers are dissatisfied with the service they receive via email.

If your company does not have a comprehensive email training program or even a set of email etiquette guidelines, your customer service reps may be committing dozens of common, yet easy-to-fix errors. These gaffes could be costing you customers and severely tainting your reputation.

This program is available for digital streaming...call us to set up this delivery option for your organization. 

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