|
|
Inside Information- A Silo Buster's Guide to Internal Customer Service!
|
|
Choose From/ Product Choices
| |
|
Inside Information training workshop on DVD for internal customer service, aims to show people how to develop more effective working relationships with their colleagues, particularly those in other departments, through better internal customer service. This is a silo buster's guide to internal customer service!
Inside information is ideal for those who want to break down "silos" in their organizations and build productive working relationships with people from different departments.
Most organizations recognize that exceptional service is vital to winning and retaining customers - but very few treat their internal customers with the same level of respect and support as they do their external customers.
The program covers:
· What internal customer service is and why it is important
· Meeting internal customer needs
· Communicating with internal customers
· Giving personal support
Key Benefits
· Learners will develop closer, more efficient working relationships with those in other teams/departments, along with a sense of trust and shared purpose
· treat internal customers in the same way as external customers
· give internal customers the best possible service
· communicate effectively with internal customers and identify what they expect from one another
· respect and support internal customers
A Video Arts Production featuring James Dreyfus, Francis Barber and James Lance.
Training Program includes: Training DVD -20 minutes plus 7 minute extras DVD, Course Leader’s Guide, Participant Worksheets, PowerPoint Slides and Self Study Workbook all on CD-Rom.
Streaming License:
 |
Best seller on the importance of working together effectively as a team to achieve goals.
|
Everybody Wins helps employees learn how to recognize three of the most common conflict situations in the workplace. Peer to Peer, Work Team, and Manager to Employee. Each example depicts subtle situations and provides positive behavior modeling
|
Brand recognition is a result of building relationships with consumers through consistent hard work and commitment of your people. The Patagonia Company is a well known brand made that way by engaged employees and leaders committed to excellence.
|
This best selling program teaches employees to respect Internal customers as if they were paying clients. By asking questions, listening and keeping your word a positive and productive work environment is achieved.
|
Front-line Employees speak directly to their peers on issues of respect and harassment. Insightful look at real situations that will lead employees to make better choices.
|
An inside look at how companies can recognize & remedy infighting and the silos produced by lack of collaboration.
|
Each of us has got to do our part in bringing our workplace beliefs and principles to life.
| | |
Product Reviews
|
Sign In/Register Here
We accept
DiSC is a registered trademark of
Inscape Publishing, Inc.
|
|