Customer service in a healthcare environment
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Strategies for handling difficult patient behavior.
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Due to the widespread concern about this virus, here is a short video providing up to date information.
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Preventing and diffusing violent situations in a healthcare environment.
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Front line of any organization is where customers are won and lost...for life! Point of Impact clearly demonstrates the steps your front line needs to take to keep customers coming back..again and again!
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FMLA helps supervisors determine when absences qualify as FMLA leave. Part of the Ready Response for Supervisors and Managers Series.
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Program specific for Managers to learn the signs of employee abuse and how to handle the situation effectively.
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Unique training workshop that explores the impact on the victim of sexual harassment.
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Stress management series is five programs on DVD designed to help employees learn about stress and how to manage their lives to reduce stress. Also segment on yoga to be practiced at work. Hosted by Dr. David Katz well known authority on wellness.
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