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We offer a wide selection of training programs specifically produced to address the unique skills necessary for government employees as they work with each other and provide customer service to the public.
Seeing Red: Heat Stress ( Public Employees)
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Seeing Red:  Heat Stress ( Public Employees)
Safety tips for dealing with affects of heat stress specific for public employees.
Employee Wellness: A Way of Life (Public Sector)
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Employee Wellness: A Way of Life (Public Sector)
Employee Wellness: A Way of Life for public service employees explores the concepts of wellness- being at your best each day.
Strains and Sprains: A Public Concern
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Strains and Sprains: A Public Concern
Safe personal safety practices for public employees is covered in this new program on Strains and Sprains avoidance.
Sexual Harassment: Is It or Isn't It?
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Sexual Harassment: Is It or Isn't It?
Classic program defining sexual harassment and offensive behavior with stop start examples to allow trainees opportunity for discussion.
Teaching the Elephant To Dance Today
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Teaching the Elephant To Dance Today
Classic on change management based on book by Jim Belasco and Ralph Stayer.
Indivisible
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Indivisible
Indivisible is a truly moving short film depicting one man's love of America during his time as a prisoner of war. Based on Sen. John McCain's experience.
Welcome Home
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Welcome Home
Busy lives often keep us from remembering those making sacrifices for our country each day. In Welcome Home, we see the joy and excitement expressed as a young father returns home from Iraq into the arms of his family.
One Small Step
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One Small Step
The words and film footage of the inspiring speech by President John F. Kennedy that challenged all Americans to explore and champion the difficult and unknown. A motivating call still for all leaders, managers and employees to achieve greatness.
A New Deal
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A New Deal
Featuring film footage from President Roosevelt's New Deal, this short film is still relevant today as we challenge ourselves to look beyond our fears to the future.
Global One Series
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Global One Series
Three part business series to help employees working globally to successfully understand and communicate with other cultures both verbal and non verbal differences also selling and negotiating skill differences.
Training series aimed at the government employee for orientation or refresher training.
Government Employee Training Series
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Government Employee Training Series
Five part training series focusing on essentail areas for government employee customer service, ethics and appropriate conduct training.
Training program with video to improve handling of highly charged customer interactions.
Diffusing Hostility Through Customer Service-Respectful Workplace Series
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Diffusing Hostility Through Customer Service-Respectful Workplace Series
Part of the Respectful Workplace Series focusing on dealing with hostile situations during a customer service interaction. Excellent vignettes to provide a vivid look at problems that arise with angry customers.
Excellent customer service also involves being sensitive to cultural issues.
5 Values of Great Customer Service
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5 Values of Great Customer Service
Customer Service Associates that show respect by paying attention to cultural issues are an asset to their company!
Public Sector specific training to prevent harassing behavior.
Clear Picture: Harassment Training for Supervisors
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Clear Picture: Harassment Training for Supervisors
With harassment in the workplace continuing, it is important to continously inform Managers and Supervisors of their role in recognizing and preventing this behavior and that employees understand that is not tolerated.
Harassment Is
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Harassment Is
Raise awareness of harassing behaviors in the workplace. Available in industry specific versions. Best Seller!
Five part series of programs especially designed for municipalgovernment employee training.
Municipal Government Employee Training
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Municipal Government Employee Training
Five Part Series for new employee orientation specifically for municipal government agencies.
But I Don't Have Customers
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But I Don't Have Customers
This best selling program teaches employees to respect Internal customers as if they were paying clients. By asking questions, listening and keeping your word a positive and productive work environment is achieved.
Two part series for employees and managers on harassment prevention at work.
You Can Stop Harassment
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You Can Stop Harassment
Two part program for employees and management on how to stop harassment in the workplace. Award Winning program.
Five Dysfunctions of a Team- Group Training DVD
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Five Dysfunctions of a Team- Group Training DVD
Perfect training workshop to kick-off a team building initiative with author Patrick Lencion DVD.
Five Dysfunctions of a Team- A Fable
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Five Dysfunctions of a Team- A Fable
Does your group lack cohesiveness? Patrick Lencioni's best selling book provides useful advice to overcome team dysfunction.
Keeping The Good Ones
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Keeping The Good Ones
Inspire managers to keep the good people they already have by making time to listen and praise.
Supervisors need to learn how to recognize and reward good employees.
Leadership Pickles
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Leadership Pickles
"Leaders are those who SERVE the people who SERVE the customer" Leadership Pickles encourages management to pay attention to their staff...by giving them those "inspiring pickles".
Give 'em the Pickle
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Give 'em the Pickle
Best Seller! This wonderful film on customer service provides a unique view of how to please your customers!
Practical Coach
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Practical Coach
Everday coaching to improve employee performance can be difficult and touchy. Help managers learn how to coach at even the most unpleasant times.
Teamwork: How Synergy Succeeds
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Teamwork:  How Synergy Succeeds
We all want our teams to work like a well oiled machine. Getting along, achieving results. Teamwork: How Synergy Succeeds provides insight on how to achieve that ideal!
Love 'Em or Lose 'Em: Employee Retention
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Love 'Em or Lose 'Em:  Employee Retention
Are you losing your best employees to your competitors? Prevent the leakage of your best employees with this classic program based on the book by Sharon Jordan-Evers & Beverly Kaye.
Leadership Challenge Workshop with Jim Kouzes & Barry Posner
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Leadership Challenge Workshop with Jim Kouzes & Barry Posner
Bringing out extraordinary leadership is simply a matter of skill building. This classic with Kouzes & Posner along with the newest edition of the Leadership Challenge book provides tried and true leadership skill building.
 
 
 
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