Encouraging The Heart Workbook, James Kouzes & Barry Posner

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Encouraging the Heart Workbook guides readers and workshop participants through the seven essentials of Encouraging The Heart.This workshop is a must have companion piece for participants of a Encouraging The Heart workshop. Getting things done is today's workplace is hard work. Employees become exhausted, frustrated and sometimes entirely disenchanted and often they are tempted to simply give up. Through the research conducted by Jim Kouzes and Barry Posner over the last two decades clearly shows that successful leaders find ways to combat these negative feelings by encouraging the hearts of their team members.

The seven essentials of encouraging the heart:

set clear standards
expect the best
pay attention
personalize recognition
tell the story
celebrate together
set the example

Paperback, 120 pages with 21 question self-assessment. Published August 2006

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