 ArcLearn eLearning Marketplace provides training departments an easy to use training management system packed with hundreds of award winning courses for all areas of employee training.
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Interactive course for Managers on recognizing and preventing harassment plus Manager's role in preventing retalization. Includes all legal issues surrounding Harassment that Managers need to know about and carry out in the workplace.
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We see the key stages of team development: storming, norming and performing in this Part Two of the Jamie's Kitchen Series. .Jamie Oliver is the TED Prize winner for 2010: the chef who’s transforming the way children eat at school and at home.
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Give your managers a model for coaching skills they need to guide and encourage their staff on a daily basic to improve productivity and team results.
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Without Regard to Race, Religion, Gender, National Origin, Age or Disability e-Learning course features interactive modules and dramatized scenarios that explore the affects of and how to prevent harassment and discrimination at work.
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Managers, team leaders and anyone with demands on their time will benefit from this course on time management skills.
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Customer Service Associates that show respect by paying attention to cultural issues are an asset to their company!
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Shows managers how to deal with this sensitive subject area in three simple steps.
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Excellent training program on DVD to promote the benefits of a diverse workforce. Compliant with 2008 Congressional updates.
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Ensure that your staff members that deal with customers learn the key skills, techniques and behaviors of selling.
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Promoting age diversity and appreciation in the workplace.
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Assertiveness does not conflict with listening and accepting the views of others such as colleagues or customers and is more likely to lead to a satisfactory solution to any problem.
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Telly Award Winner 2008! Awesome is a two part training program featuring interviews with 24 Gen Y employees in part one and Managers of this generation in part two.
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Finance for Non-Financial Staff
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Training program providing manager's with the confidence and skills needed to enjgage with their staff during a counseling interview or coaching session to overcome problems with performance. Encourages staff to overcome problems pro-actively!
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Workshop training on achieving 100% quality the first time. Award Winning Classic introducing process management.
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Part of the Respectful Workplace Series focusing on dealing with hostile situations during a customer service interaction. Excellent vignettes to provide a vivid look at problems that arise with angry customers.
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Classic training program on performance appraisal skills featuring John Cleese.
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Telly Award Winner!! stressing the core values necessary for all employees at work. Excellent workshop on everyday ethical behavior and decision making. with eight typical dilemmas for exploration and discussion.
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Team leaders learn the essentials of motivating their team.
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Communicating with others can be so difficult at times. This workshop with example vignettes explores four different communication styles and how to adapt your style to the communication style of others.
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Empowerment within a framework. Enable employees to translate ideas into action>making things happen.
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Award winning training workshop for customer service skills has been newly revised to give a fresh perspective on customer service.
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This humorous video depicting the process of coaching and delegating features John Cleese and Robert Lindsay. This program shows managers that understanding the need for coaching and then learning how to coach is an wessential part of their jobs.
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Demonstrate to managers the techniques required for effective performance reviews. It is helpful when organizations provide their employees with focus and direction from time to time, making it clear how their work contributes to the whole.
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Features John Cleese - very humorous sketches on face to face customer service training workshop on how NOT to treat your customers. Perfect for front line staff.
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Build confidence and skills to prepare and deliver effective presentations with this Video Arts Classic featuring Dawn French and Robert Lindsay.
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Video Arts classic featuring Hugh Laurie and Dawn French, this program focuses on the importance of and techniques to use for a discipline interview to ensure that it is done correctly and with the most benefit.
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This stimulating program looks at the barriers to fresh, profit related creative thinking.
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Training workshop with DVD to improve Internal Customer Service! The vitality of an organization is so dependent on the respect and support that each employee provides. Silos, in-fighting and competition from within destroys more than just morale.
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Mentoring is critical in today's organizations but how do we learn to be a better mentor? Insigths Into Mentoring presents four successful mentors and their mentees in a revealing and insightful expose' of what works best in these complex releationships.
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