 ArcLearn eLearning Marketplace provides training departments an easy to use training management system packed with hundreds of award winning courses for all areas of employee training.
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Give your managers a model for coaching skills they need to guide and encourage their staff on a daily basic to improve productivity and team results.
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Customer Service Associates that show respect by paying attention to cultural issues are an asset to their company!
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Shows managers how to deal with this sensitive subject area in three simple steps.
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Excellent training program on DVD to promote the benefits of a diverse workforce. Compliant with 2008 Congressional updates.
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Promoting age diversity and appreciation in the workplace.
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Assertiveness does not conflict with listening and accepting the views of others such as colleagues or customers and is more likely to lead to a satisfactory solution to any problem.
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Telly Award Winner 2008! Awesome is a two part training program featuring interviews with 24 Gen Y employees in part one and Managers of this generation in part two.
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Finance for Non-Financial Staff
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Telly Award Winner!! stressing the core values necessary for all employees at work. Excellent workshop on ethics.
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Part of the Respectful Workplace Series focusing on dealing with hostile situations during a customer service interaction. Excellent vignettes to provide a vivid look at problems that arise with angry customers.
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Team leaders learn the essentials of motivating their team.
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Communicating with others can be so difficult at times. This workshop with example vignettes explores four different communication styles and how to adapt your style to the communication style of others.
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Empowerment within a framework. Enable employees to translate ideas into action>making things happen.
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Award winning training workshop for customer service skills has been newly revised to give a fresh perspective on customer service.
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This humorous video depicting the process of coaching and delegating features John Cleese and Robert Lindsay. This program shows managers that understanding the need for coaching and then learning how to coach is an wessential part of their jobs.
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Demonstrate to managers the techniques required for effective performance reviews. It is helpful when organizations provide their employees with focus and direction from time to time, making it clear how their work contributes to the whole.
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This stimulating program looks at the barriers to fresh, profit related creative thinking.
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Mentoring is critical in today's organizations but how do we learn to be a better mentor? Insigths Into Mentoring presents four successful mentors and their mentees in a revealing and insightful expose' of what works best in these complex releationships.
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Staff may know how to use the conferencing equipment but how productive was your last conference call? Invisible Meeting is a how- to workshop for virtual meetings/conference calls with DVD for all employees to improve quality and effectiveness.
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Workshop designed to recognize, overcome and prevent sexual harassment. with real life scenarios for discussion. This course is also available for digital delivery.
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Jamie Oliver's passion transformed 15 unemployed kids into an efficient organized team. His work with children to combat obesity is ongoing. He is the 2010 Winner of the TED Award. This program focuses on leadership skills.
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Award Winning true story of Customer Service that celebrates the power of personal customer service delivered from the heart. Based on the book by Barbara Glazer.
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Engaging workshop with video showing two candidates and the decision making process that is used to decide on the most qualified candidate.
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"Leaders are those who SERVE the people who SERVE the customer" Leadership Pickles encourages management to pay attention to their staff...by giving them those "inspiring pickles".
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A comprehensive approach to issues of communication, diversity, conflict management and teamwork.
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Everyone deserves respect at work, regardless of where they are from or experiences they have had. This program challenges our personal assumptions or biases that..often lead to discrimination.
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Two Part Program looking at the most common behaviors of harassers and how to manage responses also includes a meeting opener to help set the tone at the beginning of the training session.
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Leading a project team can be an enormous challenge. We see Dawn French as a project leader that leads her team to completing a project successfully.
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People at work are being asked to make decisions for themselves at increasing speed and under pressures. This program illustrates Mark Brown's "red-thinking phase" key to making correct decisions.
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Helps individuals get their ideas across through report writing that communicates effectively. Writing skills enable people to communicate their ideas effectively to the organzation.
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