Effective People Skills

To improve interpersonal effectiveness, you must learn new skills!

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Effective People Skills is an eight module training workshop with video on skills that will help anyone improve their communication skills, strengthen relationships, positively influence others, overcome conflict and increase collaboration. Based on the best selling book by Terry R. Bacon.

Training modules are:

Determining the Right Response to Conflict-Four types of conflict( covert/passive agressive, covert passive, overt-agressive and overt-assertive)
Handling Overt Conflict-dealing with hot tempered individuals and how to stay calm
Handling Covert Conflict-how to draw out hidden issues and concerns of disgruntled employees
Aikido Approach to Conflict-teaches employees to resolve differences in a harmonious, noncompetitive and productive manner.
Working Collaboratively-art of working together artfully, skillfully and creatively to enhance productivity plus influencing.
Listening,-four steps needed to be a good listener(releasing, attending, amplifying and reflecting)
Asserting-help individuals gain the confidence needed to share innovative ideas and valuable feedback.
Giving and Receiving Feedback-how to use these two critical skills to help themselves and associates become better in a non-threatening and productive manner.

Training Package includes training DVD (47 minutes) plus Leader's Guide and Workbook. Effective People Skills is available for purchase.

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