|
Service Impact! Series: Dimensions of Service
|
|
Choose From/ Product Choices
| |
|
Service Impact!™Series: Dimensions of Service training program with DVD is a quick introduction through right way/ wrong way vignette on the secrets to providing exceptional customer service. Perfect for use as a meeting opener on a session of customer service care improvement.
Key Training Points:
- avoid focusing of single components of service
- focus on measurable results
- learn to measure multiple facets of service
- balance a variety of measurable dimensions for excellent service
Training Package: includes DVD (5.31 minutes) with CD_ROM containing facilitator's guide, activities, discussion questions, student worksheet, PowerPoint and pre/post training assessment.
This program is part of the five module Service Impact! Series.
The series is also available for digital streaming over your intranet. Call for setup and pricing.
|
Help your customer care associates bridge the cultural barriers and achieve good customer service.
|
Five short modules on key customer service challenge areas. Quick training starters with vignettes and complete support material.
|
Part of the five part series on customer service showing how honesty and admiting mistakes and taking corrective action keeps customers.
|
Product Reviews
|
DiSC is a registered trademark of
Inscape Publishing, Inc.
E-LEARNING COURSES
|
|