Service Impact! Series: Dimensions of Service

Key Training Points:

• avoid focusing of single components of service
• focus on measurable results
• learn to measure multiple facets of service
• balance a variety of measurable dimensions for excellent service

Training Package: includes DVD (5.31 minutes) with CD_ROM containing facilitator's guide, activities, discussion questions, student worksheet, PowerPoint and pre/post training assessment.

This program is part of the five module Service Impact! Series. 

The series is also available for digital streaming over your intranet.  Call for setup and pricing.