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Diffusing Hostility Through Customer Service
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Diffusing Hostility Through Customer Service is a video based training program with vignettes providing realistic examples of situations where a customer has a hostile attitude and how to calm them down and provide continued service. Set in a variety of customer service interactions, your customer service agents will be able to relate easily to their everyday conversations with customers. Highly recommend! Part of the Respectful Workplace Series.
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Training Package includes DVD with Comprehensive Facilitator's Guide. Also available in Spanish.
Available for on-line streaming learning. $395.00 minimum investment for 65 participants. Call us for more information and to setup your organization for this course. |
Employees learn how to resolve workplace conflicts with peers.
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Are you plagued by hostile customers and coworkers?
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All time best seller for peer to peer conflict resolution.
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We are distracted by all sorts of things we do and see while we are driving. This short safety reminder program is perfect to address this issue for all employees.
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Strategies for handling difficult patient behavior.
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