Diffusing Hostility Through Customer Service-Respectful Workplace Series

Training program with video to improve handling of highly charged customer interactions.

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Diffusing Hostility Through Customer Service  training program with vignettes providing realistic examples of situations where a customer has a hostile/angry attitude and how to calm them down and provide continued service. Set in a variety of customer service  interactions,  your customer service agents will be able to relate easily to their everyday conversations with customers.  Highly recommend! Part of the Respectful Workplace Series.

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Also other modules:  Opening The Right Doors and Managing Harmony

Training Options:

  • DVD with Comprehensive Facilitator's Guide.  Also available in Spanish.
  • on-line streaming learning.  $395.00 minimum investment for 65 participants
Call us for more information and to setup your organization for this course.

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