Diffusing Hostility Through Customer Service-Respectful Workplace Series

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Training program with video to improve handling of highly charged customer interactions.

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Opening The Right Doors

Diffusing Hostility Through Customer Service

Managing Harmony

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Diffusing Hostility Through Customer Service training program with vignettes providing realistic examples of situations where a customer has a hostile/angry attitude and how to calm them down and provide continued service. Set in a variety of customer service interactions, your customer service agents will be able to relate easily to their everyday conversations with customers. Highly recommend! Part of the Respectful Workplace Series.

Also other modules: Opening The Right Doors and Managing Harmony

Training Package includes DVD with Comprehensive Facilitator's Guide. Also available in Spanish.

Available for on-line streaming learning. $395.00 minimum investment for 65 participants. Call us for more information and to setup your organization for this course.

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