Difficult People: How To Deal With Them

Purchase Options/ Select

Difficult People: How To Deal With Them  training DVD based on the best selling book by  Dr. Robert Bramson, shows the skills necessary for dealing effectively with hard-to-handle people.   This program demonstrates techniques to identify, understand and cope with the difficult people who come into your life.  Most of us are forced to deal with difficult people on some level everyday.  Whether at the office or a home, difficult people add to the stress that we work to eliminate. 

 How To Training Points:

  • How to identify six major types of behavior
  • How to communicate sucessfully with difficult personalities
  • Turn negative situations into positive ones
  • How to change behavior to impact results
  • How to develop confidence for confrontational situations

Training Package includes:  DVD (38 minutes) with Leader's Guide.

Additional programs on this topic

Communication Breakdown
Communication Breakdown
Equip your employees with the inter-personal communication skills they need to prevent a communication breakdown at work!
Series of four complete training modules on DVD on leadership, feedback, empowerment, open communication, customer service and diversity.
Difficult People and Situations
Difficult People and Situations
New series focusing on difficult situations and communication in the workplace.
The Difficult Guest
The Difficult Guest
How to handle those difficult moments with customers is the focus of this best selling program for Customer Care.
Browse Categories