Difficult Customer ALERT

Difficult Customer ALERT training program with DVD gives us insight and a method when trying to handle those most difficult customer service situations and people. 

 The ALERT method:

• acknowledge
• listen
• empathize
• resolve
• thank

Key Training Points:

• improve listening skills
• creating a customer service rescue
• diffusing emotions of unhappy customers

Training Package includes DVD (22 minutes) plus Facilitator  Guide and Employee Handbook.  Additional handbooks( packs of 10) are available for purchase. We recommend a handbook for each person for class use and take away reference.