Difficult Behavior: Breaking Through

Difficult Behavior: Breaking Through offers strategies for handling difficult patients whose behavior is disruptive and can lead to distractiion from good care.  Examples of these actions include arguing with staff or visitors, challenging the rules, noisy behavior, name calling and swearing.

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Key Training Points:

• The reasons that difficult behavior must be handled immediately
• Types of behaviors
• The Intervention Process
• Patients prone to difficult behavior

Training Kit includes: training video in DVD or VHS format plus Leader's Guide, Powerpoint Presentation.  DVD also includes Spanish language version.