Customer Service Zone

Customer Service Zone customer service training program with DVD features a newly promoted employee who has received awards in his previous position but now when he is face to face with customers, he is a customer service nightmare. 

In the galaxy of customer service, Curt Hinderman's lost in space.  Borrowing from the style of the " Twilight Zone", in  Customer Service Zone, our customer service associate's car breaks down  one dark night on the way to a training session and the tables are turned as he needs urgent help.  Aided by the mysterious Angela, he discovers the essentials of great service. 

The Customer Service Zone  training program is a fresh ,engaging, clear and effective learning tool with DVD (18 minutes) plus a 50+ page Leader's Guide .  Ideal for all organization types. This program is closed captioned.

Key Points: W.H.A.T. makes great customer service:

• Welcome-immediately greet customers in a friendly and professional manner
• Hear-ask customers how you can help and listen carefully
• Accomplish-own the issue and take action until customer's needs are satisfied
• Thank-thank the customer and invite them to return

Streaming Licenses are also available for Customer Service Zone...call (888)894-6224 for details.