Customer Service: Natural As Child's Play

Customer Service: Natural as Child's Play  for healthcare professionals.  Available on VHS or DVD.  DVD version provides English and Spanish  language  on same DVD.

We all know that healthcare professionals are very  busy- now more than ever.  Being warm, friendly and helpful doesn't mean you can't also get your work done.  Customer Service: Natural as Child's Play, details entertaining real-life scenarios and the best ways to handle them.  A humorous host provides enlightening commentary on how good customer service can be -  as natural as child's play.

Key Training Points:

• knowing all types of customers
• applying the "treat people how you want to be treated" method
• using empathy instead of apathy
• employing good communication skills with an emphasis on listening

Training Kit includes: VHS or DVD ( DVD includes English and Spanish language versions), plus 50 handbooks, 11 x 17 poster and electronic leader's guide.

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