Customer Service - Gone Viral!


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Customer Service Gone Viral training program with video  shows how to avoid customer service problems that lead to negative feedback. The video's host guides viewers through a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, rants and blogs. Each problem in the video is followed by a practical, real world solution.





KEY TRAINING POINTS:

Avoid Taking Short Cuts

  • Look out for your customer
  • Deliver beyond expectations

Give Your Full Attention

  • Make every customer feel important
  • Resist distractions

Actively Listen

  • Rephrase the message
  • Listen, understand, confirm

Take Responsibility

  • Take ownership of the customer's problem
  • Follow through

Deliver Service on Time

  • Think like a customer
  • Keep customer apprised and updated

Focus on Solutions

  • Avoid disagreements and blame
  • Give benefit of the doubt
This program includes:

- DVD video (Running Time:  16 minutes),
- CD-RM with leader's guide, reproducible participant worksheets in PDF format
- Supporting PowerPoint slides. 
- This program contains optional subtitles.

 

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