Customer Service: Natural As Child's Play

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Customer Service: Natural as Child's Play  for healthcare professionals customer service training program with DVD features entertaining real-life scenarios and the best ways to handle them.  A humorous host provides enlightening commentary on how good customer service can be -  as natural as child's play.

Key Training Points:

  • knowing all types of customers
  • applying the "treat people how you want to be treated" method
  • using empathy instead of apathy
  • employing good communication skills with an emphasis on listening

Training Kit includes:  DVD (24 minutes) in English or Spanish language versions, plus Facilitator Guide


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