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Customer Service: Natural As Child's Play
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Customer Service: Natural as Child's Play for healthcare professionals customer service training program with DVD features entertaining real-life scenarios and the best ways to handle them. A humorous host provides enlightening commentary on how good customer service can be - as natural as child's play.
Key Training Points:
- knowing all types of customers
- applying the "treat people how you want to be treated" method
- using empathy instead of apathy
- employing good communication skills with an emphasis on listening
Training Kit includes: DVD includes English and Spanish language versions), plus10 employee handbooks, 11 x 17 poster and electronic leader's guide on CD. Additional employee handbooks are available for purchase in packs of 10.
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Customer Service program for Healthcare showing turnaround in the way employees treat patients, family and one another.
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Cultural Competency is medicine at its best. This is patient centered care that is sensitive to the cultural and religious beliefs of his patients. This training program provides guidance to attain cultural competency at your facility.
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Nick Boothman uses real world healthcare scenarios to demonstrate the importance of realationships built on trust with those we serve.
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