Customer Service in Long Term Care: Making It World Class


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Customer Service in Long Term Care: Making It World Class training program with DVD takes a look at the customer care provided to long term care residents.  Customer Satisfaction does not happen accidentally...it is a commitment to world class excellence that makes it outstanding every day.  It requires deliberate actions on our part to identify how and where we can satisfy our "customers" expectations.
 
 
Key Learning:
 
  • minimize problems
  • speak and listen effectively
  • learning to follow up effectively
  • handle complaints successfully
  • be caring, conscientious, team-oriented and pro-active

Training Package includes: DVD (18 minutes) chapterized content, digital Leader's Guide, customizable PowerPoint Presentation.  Spanish also on DVd

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