Customer Service Make It Easy!


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Customer Service: Make It Easy! reinforces 4 essential customer service concepts:  Acknowledge, Observe, Listen and Act.  Many customers these days are not happy with the service they’re receiving.  They’re angry, frustrated and headed for the door.  So what do they want?  They want service that's efficient and painless, with minimal effort on their part; in other words, customer service made easy. Throughout the program, you are asked to consider, “Am I making it easier--or harder--for my customers?”  If you consistently use the concepts demonstrated in the video, you will make it easier.  And that, more than anything else, builds customer loyalty.     

4 Concepts to Make Customer Service Easy:

  • Acknowledge
  • Observe
  • Listen
  • Act

To be effective, these concepts must be used together, consistently.

Training Delivery Option

  • DVD video (Running Time: 18 minutes), CD-ROM with leader's guide, reproducible participant worksheets in PDF format and supporting PowerPoint slides. This program contains optional subtitles.
  • Streaming:   Available for Video Streaming. (Hosted or self-hosted)Rates begin at $450 for 50 users.  Custom quote available upon request.
  • e-Learning:  Available as hosted or self-hosted e-Learning  Includes modifiable questions for assessment and post-test.  Custom quote available upon request.

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Right Words-Right Time- Customer Service Recovery- Retail Version
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Customer Service Recovery using Best Practices to show customers in a retail setting that We Care, We Understand,You Can Trust Me To Take Care of You.
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